Seasonal Corporate Concierge Admin – Remote

nonphoneworkathome; Oregon; Remote; USD 17,000 - 25,000; Part time

Job summary

1-800-FLOWERS.COM, INC is seeking a Seasonal Corporate Concierge Admin to support gifting and order management for business clients. You will handle inquiries, process orders, gather critical information, and ensure a smooth experience for corporate customers.

Responsibilities include obtaining missing details, creating invoices, entering orders, and responding to emails; you will work with the Corporate Concierge Team Lead to maintain client relationships and meet efficiency goals.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in a customer service environment.
• Complete pre-employment skills assessments, training, and meet performance expectations.
• Excellent verbal and written communication.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced setting.
• Experience with Salesforce or similar CRM is a plus.

Responsibilities

• Support the Corporate Concierge team by obtaining necessary information from clients (payment details, gift messages, recipient addresses, ship dates).
• Process orders accurately and create invoices in a timely manner.
• Answer inbound calls from corporate clients and provide exceptional service.
• Place outbound calls to confirm gifting needs and gather missing information.
• Enter orders into internal systems and respond to customer emails promptly.
• Collaborate with Team Lead to ensure timely order completion and maintain relationships with clients.
• Track interactions and account activity in Salesforce/CCS when applicable.
• Meet productivity and quality goals and assist on special projects.

Skills

Customer service

Sales aptitude

Verbal & written comms

Organization & attention to detail

Multitasking

Microsoft Office

CRM experience (Salesforce)

Education

High school diploma or equivalent

Tools

Salesforce

CCS

Microsoft Office

Job description

1-800-FLOWERS.COM, INC is seeking a Seasonal Corporate Concierge Admin to support gifting and order management for business clients. You will handle inquiries, process orders, gather critical information, and ensure a smooth experience for corporate customers.

Responsibilities include obtaining missing details, creating invoices, entering orders, and responding to emails; you will work with the Corporate Concierge Team Lead to maintain client relationships and meet efficiency goals.