Remote Seasonal Corporate Concierge & Order Specialist

Pmalladmin; Oregon; Remote; USD 17,000 - 25,000; Part time

Job summary

1-800-FLOWERS.COM, INC is seeking a Corporate Concierge Admin (Seasonal) to support the Corporate Concierge team with gifting and order management. You will handle customer inquiries, process orders, gather information, and ensure a seamless experience for corporate clients.

The role involves contacting clients to obtain critical data, answering dedicated business calls, creating invoices, entering orders, and responding to emails.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in a customer service environment.
• Must successfully complete pre-employment skills assessments, classroom training, and meet all established performance expectations.

Responsibilities

• Support the Corporate Concierge team by following up with clients to obtain necessary information, including payment details, gift messages and greetings, recipient addresses, requested ship dates, and additional order information.
• Process order information accurately and efficiently to minimize errors.
• Answer inbound calls from Corporate Concierge clients and provide exceptional customer service.
• Place outbound calls to confirm upcoming gifting needs and obtain missing information.
• Create invoices and enter customer orders into internal systems.
• Respond promptly to customer emails and follow up on outstanding requests.
• Work closely with the Corporate Concierge Team Lead to communicate progress and ensure timely order completion.
• Establish and maintain strong relationships with both internal and external customers.
• Manage inbound and outbound communications regarding order details and customer requests.
• Track customer interactions, account activity, and updates within Salesforce and CCS, when applicable.
• Meet and exceed productivity goals while maintaining a high level of quality and accuracy.

Skills

Customer service

Sales aptitude

Verbal communication

Written communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Salesforce

Job description

1-800-FLOWERS.COM, INC is seeking a Corporate Concierge Admin (Seasonal) to support the Corporate Concierge team with gifting and order management. You will handle customer inquiries, process orders, gather information, and ensure a seamless experience for corporate clients.

The role involves contacting clients to obtain critical data, answering dedicated business calls, creating invoices, entering orders, and responding to emails.