Seasonal Corporate Concierge Admin - Remote

Harry & David; Oregon; À distance; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Harry & David is seeking a Corporate Concierge Admin for a seasonal, hourly role focused on supporting corporate gifting and order management. You will gather information, process orders, and provide exceptional customer service to business clients, aiming for accuracy with minimal errors.

Responsibilities include obtaining payment details, gift messages, ship dates, and recipient data; creating invoices; handling calls and emails; and coordinating with the Concierge Team Lead to ensure

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a customer service environment.
• Must successfully complete pre-employment skills assessments, classroom training, and meet all established performance expectations.
• Exceptional customer service and relationship-building skills.
• Strong sales aptitude with the ability to enthusiastically promote products and services when appropriate.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams.
• Experience with Salesforce or other CRM systems is a plus.

Responsabilités

• Support the Corporate Concierge team by following up with clients to obtain necessary information, including: Payment details, Gift messages and greetings, Recipient addresses, Requested ship dates, Additional order information required for processing.
• Process order information accurately and efficiently to minimize errors.
• Answer inbound phone calls from Corporate Concierge clients and provide exceptional customer service.
• Place outbound calls to customers to confirm upcoming gifting needs and obtain missing information.
• Create invoices and enter customer orders into internal systems.
• Respond promptly to customer emails and follow up on outstanding requests.
• Work closely with the Corporate Concierge Team Lead to communicate progress and ensure timely order completion.
• Establish and maintain strong relationships with both internal and external customers.
• Manage inbound and outbound communications regarding order details and customer requests.
• Track customer interactions, account activity, and updates within Salesforce and CCS, when applicable.
• Meet and exceed productivity goals while maintaining a high level of quality and accuracy.
• Perform other duties and special projects as assigned.

Connaissances

Customer service

Sales aptitude

Communication

Organization

Multitasking

MS Office

Outlook

Word

Excel

Teams

Salesforce

Formation

High school diploma or equivalent

Outils

Salesforce

Description du poste

Harry & David is seeking a Corporate Concierge Admin for a seasonal, hourly role focused on supporting corporate gifting and order management. You will gather information, process orders, and provide exceptional customer service to business clients, aiming for accuracy with minimal errors.

Responsibilities include obtaining payment details, gift messages, ship dates, and recipient data; creating invoices; handling calls and emails; and coordinating with the Concierge Team Lead to ensure