Seasonal Concierge Tracking Specialist

Williams-Sonoma, Inc.; Atlanta (GA); On-site; USD 19,000 - 26,000; Full time

Job summary

Williams-Sonoma Inc. is hiring a Seasonal Logistics Concierge Coordinator to be the primary contact for Concierge customers as orders flow through the supply chain, ensuring an optimal experience for WSI clients.

The role emphasizes problem-solving, personalization, and timely updates to maintain loyalty. The position requires strong organization and multitasking across multiple systems, with a focus on one-call resolution for escalations, daily scheduling, and adherence to SLAs.

Qualifications

• 1-year combined work experience and knowledge of systems (HubWm, SanFran, PKMS, CCUI, etc.).
• MS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Basic to Intermediate.
• Ability to multitask using multiple systems to achieve one-in customer call resolution.
• Acquired/Demonstrated WSI product knowledge for all Brands.
• Strong written and verbal communication skills.
• Positive attitude, strong work ethic, ability to work under pressure, and a fast learner.
• Flexible to work overtime as needed.
• 2+ years call center/care center experience preferred.

Responsibilities

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Empathize and show effort: Because we care
• Perform all scheduling functions in a high-volume environment for all WSI product brands
• Ensuring the proper execution of daily scheduling needs of multiple customer orders
• As POC, apply one call resolution for customer escalated matters and support dedicated customer email inboxes.
• Supports multiple HUB Operations in different regions within the Supply Chain Operations
• Confirming customer delivery windows utilizing various WMS as well as updating customer contact information
• Handle all department communications within assigned SLA's
• Achieve established metrics as assigned including tracker building, escalation resolution, and proper handling of data/information.
• Research customer inquiries and provide resolution within established timeframes
• Provide timely updates via email, outbound calls, etc. to ensure compliance with Concierge standards
• Support and assist with Special Projects as assigned, including handle overflow coverage as needed
• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
• Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
• Other duties as deemed necessary
• Coordinators are assigned projects that consist of high volume and high dollar orders; tracking, reporting, and scheduling product for delivery while balancing research, communication updates and ad hoc requests.

Skills

One year experience

HubWm knowledge

SanFran knowledge

PKMS knowledge

CCUI knowledge

MS Office Proficient

Outlook

Word

Excel

Written & verbal communication

multitask

Tools

Office tools

Job description

Williams-Sonoma Inc. is hiring a Seasonal Logistics Concierge Coordinator to be the primary contact for Concierge customers as orders flow through the supply chain, ensuring an optimal experience for WSI clients.

The role emphasizes problem-solving, personalization, and timely updates to maintain loyalty. The position requires strong organization and multitasking across multiple systems, with a focus on one-call resolution for escalations, daily scheduling, and adherence to SLAs.