Seasonal Client Support Specialist

Jackson Hewitt - CLP; Quincy (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Flexible scheduling options

Teladoc

Identity theft protection

Corporate discounts

Tax training reimbursement

Referral bonuses

Tax education

Job summary

Jackson Hewitt - CLP is seeking a Seasonal Client Support Associate to be the friendly face for visitors at our offices, delivering excellent service and essential support while appointments are scheduled and clients are assisted.

In this role, you will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Responsibilities

• Be the friendly face for clients visiting our offices and provide exceptional customer service.
• Confirm appointments and engage with clients to ensure a positive experience.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials and support outreach efforts.
• Keep clients engaged during wait times and provide essential support as needed.

Job description

Jackson Hewitt - CLP is seeking a Seasonal Client Support Associate to be the friendly face for visitors at our offices, delivering excellent service and essential support while appointments are scheduled and clients are assisted.

In this role, you will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times.