Seasonal Client Associate - Oakbrook

tcbrands; Oak Brook (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew in Oak Brook, IL is seeking a Client Associate to maintain the in-store sales and service experience and promote a strong sales culture. The role focuses on delivering exceptional service, building repeat clients, and staying informed about the current apparel line.

Responsibilities include participating in events, CRM activity, adhering to policies, and maintaining a welcoming store environment while supporting teamwork and productivity.

Qualifications

• At least 1 year of client services or related experience.
• Knowledge of apparel product line and fit helpful.
• Proficient with POS and Microsoft applications.

Responsibilities

• Achieve sales goals and deliver exceptional service on the floor.
• Engage with in-store clients and build repeat clientele.
• Maintain knowledge of apparel each season, including fit and fabric.
• Participate in store events, marketing initiatives, and CRM activity.
• Adhere to client service standards and company policies.
• Foster a friendly, inclusive environment for guests.
• Support teamwork and store productivity.
• Maintain store cleanliness and organization, including stock area.

Skills

POS systems

MS Office

Communication

Customer service

Sales goals

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity