Seasonal Client Associate - Woodfield, IL

tcbrands; Schaumburg (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold exceptional in-store service and drive everyday sales at our Schaumburg location. You’ll engage customers, promote the brand, and contribute to KPI targets while delivering a premium shopping experience.

Responsibilities include maintaining product knowledge, handling POS transactions, building repeat client relationships, and supporting events and CRM activities.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours including weekends, evenings and holidays.
• Retail environment experience is a plus.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop repeat clients to drive sales.
• Maintain in-depth knowledge of apparel, fit, fabric and use.
• Participate in-store events, marketing initiatives and CRM activity.
• Adhere to client service standards and company policies.
• Foster a friendly environment and teamwork on the floor.
• Maintain store cleanliness and organization, including front of house and stock.

Skills

Customer service

Sales oriented

POS systems

MS Office / Microsoft Applications

Communication skills

Decision making

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

Experience comes in many forms - skills are transferable, and passion goes a long way.

TravisMathew is an Equal Employment Opportunity