Seasonal Client Associate - Oakbrook

TravisMathew Apparel; Oak Brook (IL); On-site; USD 23,000 - 24,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the store to meet or exceed KPIs and profitability goals.

The role requires connecting with clients, building repeat business, maintaining product knowledge, and supporting CRM activities. It also involves working non-traditional hours, including weekends, evenings, and holidays.

Qualifications

• 1+ year of client services experience.
• Proficient in Microsoft Applications.
• Strong written and verbal communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients to drive individual sales.
• Maintain in-depth knowledge of apparel including fit, fabric and use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to service standards and company policies.

Skills

Customer service

Written and verbal communication

Decision making

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.ROLES AND RESPONSIBILITIESInstill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop and retain a following of repeat clients to drive individual sales goalsMaintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the lineParticipate in-store events, marketing initiatives and CRM activity to drive and reward repeat businessAdhere to client service standards and company policies and proceduresFoster a friendly, open and inviting environment for all in-store guestsFoster a work environment focused on teamwork and productivityMaintain store cleanliness and organization, including front of house and stock spaceTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsStrong written and verbal communication skillsAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysEDUCATION AND EXPERIENCEMinimum 1-year experience in a client services related capacityPHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)Work is performed in a retail environment / storeWalk, sit, stand, bend, reach and move continually during working hours16.80 - 17.65 - 18.50 USD HourlyIf your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.TravisMathew is an Equal Employment Opportunity