Seasonal Client Associate - Legacy Place

tcbrands; Dedham (MA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew in Dedham, MA seeks a friendly Client Associate to support in-store sales and customer service, driving sales goals while delivering an exceptional experience.

You will know the product line, engage with clients, build repeat business, assist with events and CRM activities, and uphold store policies in a welcoming environment.

This position requires 1+ year in client services, strong communication, and willingness to work weekends, evenings and holidays.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Experience in retail or customer service preferred.
• Ability to work non-traditional hours including weekends, evenings, holidays.
• Strong written and verbal communication skills.

Responsibilities

• Drive in-store sales and deliver exceptional customer service to meet KPIs.
• Engage with clients and build repeat customer base.
• Maintain knowledge of apparel line each season.
• Support in-store events, CRM activities, and marketing initiatives.
• Uphold store policies and ensure a welcoming environment.
• Keep front of house and stock organized.

Skills

Communication skills

Independent decision making

Customer service

Adaptability

Retail experience

Tools

Microsoft Office

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity