Seasonal Client Associate - Legacy Place

TravisMathew Apparel; Dedham (MA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain in-store sales and service, promoting a sales culture to achieve KPIs and profitability. Role requires connecting with clients, building repeat business, and deep knowledge of apparel fits and uses. Involve in-store events and CRM activities to reward repeat customers.

The position supports a friendly, team-driven environment with flexible hours including weekends and evenings, in a premium lifestyle retail setting.

Qualifications

• 1 year of client services experience or related role.
• Strong communication and interpersonal skills.
• Ability to work non-traditional hours including evenings and holidays.

Responsibilities

• Maintain in-store sales and service standards to hit KPIs.
• Connect with clients and build repeat business.
• Know the product line and seasonal fits and uses.
• Participate in store events and CRM activities.
• Keep the store clean, organized and well-stocked.
• Collaborate with team to ensure a positive shopping experience.

Skills

Customer service

Retail sales

Verbal communication

Written communication

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.ROLES AND RESPONSIBILITIESInstill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop and retain a following of repeat clients to drive individual sales goalsMaintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the lineParticipate in-store events, marketing initiatives and CRM activity to drive and reward repeat businessAdhere to client service standards and company policies and proceduresFoster a friendly, open and inviting environment for all in-store guestsFoster a work environment focused on teamwork and productivityMaintain store cleanliness and organization, including front of house and stock spaceTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsStrong written and verbal communication skillsAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysEDUCATION AND EXPERIENCEMinimum 1-year experience in a client services related capacityPHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)Work is performed in a retail environment / storeWalk, sit, stand, bend, reach and move continually during working hours16.80 - 17.65 - 18.50 USD HourlyIf your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.TravisMathew is an Equal Employment Opportunity