Seasonal Client Associate - Shops at Legacy

TravisMathew Company; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a strong sales culture in our Plano retail location. You will work to achieve or exceed sales, KPIs, and profitability goals while delivering exceptional service.

Responsibilities include connecting with clients, building repeat business, and maintaining product knowledge across the line. The role requires availability during weekends, evenings and holidays, with a supportive team

Qualifications

• 1 year of client services experience or equivalent preferred.
• Strong communication and service orientation.
• Ability to work non-traditional hours including weekends, evenings, and holidays.

Responsibilities

• Provide exceptional in-store sales and service to meet sales goals.
• Connect with clients and develop repeat business to drive personal sales.
• Maintain knowledge of apparel fit, fabric, and intended use for the line.
• Participate in-store events, CRM activities, and marketing initiatives.
• Adhere to client service standards and company policies.

Skills

POS systems

Microsoft Applications

Written and verbal communication

Weekend/evening availability

Tools

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate isresponsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity