Seasonal Client Associate - Corte Madera

TravisMathew Company; Corte Madera (CA); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

TravisMathew is seeking a Client Associate to support in-store sales and deliver exceptional customer service in a fast-paced retail environment.

The role requires maintaining product knowledge, connecting with clients to build repeat business, and assisting with events and CRM initiatives to drive sales and store profitability.

Qualifications

• Minimum 1-year experience in client services.
• Ability to work non-traditional hours including weekends, evenings and holidays.
• Strong written and verbal communication skills.
• Proficiency with point-of-sale systems (POS).

Responsabilités

• Instill a sales and service focus on the floor to achieve goals.
• Develop and retain repeat clients to drive individual sales.
• Maintain knowledge of apparel each season, including fit and use.
• Participate in-store events, CRM activity and marketing initiatives.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Connaissances

Microsoft Office

POS systems

Communication

Decision making

Flexible hours

Description du poste

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space
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TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalat when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

18.20 - 19.10 - 20.00 USD Hourly

TravisMathew is an Equal Employment Opportunity