Seasonal Client Associate - Brea, CA

TravisMathew Company; Brea (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold excellent in-store sales and service, promoting a positive shopping environment while meeting KPI targets. You will connect with clients, develop repeat business, and stay knowledgeable about seasonal apparel and fit.

The role involves supporting store events, following company policies, and contributing to a team-focused, efficient retail floor.

Qualifications

• 1+ year experience in client services or related field.
• Ability to meet sales KPIs and maintain service standards.
• Strong written and verbal communication skills.

Responsibilities

• Deliver exceptional in-store service to achieve sales goals.
• Engage with clients, build repeat business and CRM activity.
• Maintain knowledge of seasonal apparel and fit details.
• Participate in events and promotions to drive traffic.

Skills

Customer service

Sales goals

Communication

Decision making

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service

• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals

• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line

• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business

• Adhere to client service standards and company policies and procedures

• Foster a friendly, open and inviting environment for all in-store guests

• Foster a work environment focused on teamwork and productivity

• Maintain store cleanliness and organization, including front of house and stock space

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TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity