Seasonal Client Associate - Kings Shops

TravisMathew Company; Waikoloa (HI); On-site; USD 25,000 - 26,000; Full time

Job summary

TravisMathew in Waikoloa is seeking a Client Associate to maintain the in-store sales and service experience and promote a positive sales culture to meet or exceed KPIs and profitability goals.

Key duties include connecting with clients, building repeat business, and maintaining knowledge of seasonal apparel. Expect non-traditional hours including weekends and evenings in a retail setting.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Achieve sales goals by delivering approachable, efficient service on the sales floor.
• Build relationships with clients to drive repeat business.
• Maintain knowledge of apparel each season, including fit and fabric.
• Support events, CRM activities, and marketing initiatives.
• Follow client service standards and company policies.
• Create a friendly, inviting in-store environment.
• Maintain store cleanliness and organization.

Skills

POS systems

Microsoft Applications

Communication skills

Decision making

Flexibility hours

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate isresponsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

18.20 - 19.10 - 20.00 USD Hourly

TravisMathew is an Equal Employment Opportunity