Seasonal Cashier, Guest Services

Oakland Zoo; Oakland (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks enthusiastic Guest Services Cashiers for a seasonal role. This position offers a chance to be the first point of contact for guests, ensuring a welcoming atmosphere at the Zoo. You'll engage with visitors, handle transactions, and provide essential information about the Zoo. The role emphasizes teamwork, communication, and a passion for wildlife conservation. If you thrive in dynamic environments and enjoy making a positive impact, this opportunity is perfect for you. Join a dedicated team committed to creating memorable experiences for all who visit.

Qualifications

• Ability to read, count and write accurately.
• Basic computer skills needed.
• Cash-handling experience preferred.

Responsibilities

• Provide excellent service to all Zoo guests.
• Conduct cash and credit transactions accurately.
• Maintain an organized workspace and adhere to cash-handling procedures.

Skills

Customer Service

Cash Handling

Basic Math Skills

Communication Skills

Flexibility

Tools

Cash Register

Computer

Job description

This is a seasonal position, lasting from May 24, 2025 to August 10, 2025

Pay Rate: $19.95 / hour

Applications due by May 4, 2025

Typical Shift Times:

• 9:30am - 5:00pm (May vary slightly)
• Scheduling will be discussed in interview process
• Must be available to work weekends

Position Summary

The Guest Services Cashier is a seasonal position with the possibility of transitioning into a regular part-time position after the season concludes. Guest Services Cashiers serve as the first point of contact for our guests at the Zoo’s entrances and play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They can act as Greeters, Line Captains, Rovers within the Zoo, and Cashiers for both General Admission and Oakland Zoo Member entry. These essential members of our team help connect folks to amazing experiences at the Zoo.

Essential Job Duties

• Provide excellent service to all Zoo guests and fellow Zoo Staff, supporting a friendly and helpful environment.
• Conduct cash, credit, and occasional check transactions with careful attention to details and accuracy.
• Provide efficient and responsive support to all guests.
• Be aware of basic Zoo information to answer guests’ questions.
• Maintain an organized workspace and adhere to proper cash-handling procedures.
• Demonstrate knowledge of, and support, the Conservation Society of California’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
• Perform other related duties as required and assigned.

Who You Are

• Ability to read, count and write accurately.
• Able to communicate with customers, co-workers, and management.
• Basic math skills.
• Must be flexible with work schedule.
• Basic computer skills needed.
• Able to work in a confined space.
• Able to tolerate varying inclement outdoor weather conditions such as heat, cold, wind and rain.
• Comfortable working with low levels of light.

Bonus If You Have

• Cash-handling experience.
• Previous customer service experience.
• Prior sales experience.

Physical Considerations

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Sitting
• Communicating
• Grasping
• Reaching with Hands/Arms
• Repetitive wrist, hand, and or finger movement
• Clarity of vision at 36 inches or less
• Ability to sit, stand, kneel, walk, bend, stoop and speak regularly for long periods of time.

Knowledge, Skills & Qualities:

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Inclusive Culture - Fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
• Passion - Wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times.
• Wildlife Aware - Understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife.
• Sustainability - Oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.

Who We Are

Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to deepen connections with animals, save wildlife, and inspire champions for the natural world. As an accredited member of the Association of Zoos and Aquariums (AZA), the Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, QAOV status, or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.

Oakland Zoo participates in E-Verify to verify work authorization.

Qualifications Behaviors

Preferred

• Enthusiastic : Shows intense and eager enjoyment and interest
• Team Player : Works well as a member of a group
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter : Inspired to perform without outside help
• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals