Seasonal CARES Eligibility Navigator

John Boner Neighborhood Centers; Indianapolis (IN); On-site; USD 32,000 - 52,000; Part time

Job summary

John Boner Neighborhood Centers in Indianapolis is seeking a Seasonal CARES Eligibility Specialist to support the Energy Assistance Program and other basic-needs services. This fast-paced role involves processing applications, responding to inquiries, and ensuring accurate, timely service to neighbors.

The ideal candidate will be detail-oriented, comfortable with new technology, and able to communicate compassionately with diverse neighbors.

Qualifications

• 1–2 years of customer service experience.
• Strong computer skills; ability to learn multiple software systems.
• Ability to scan, organize, redact, upload, and manage electronic documents.
• Strong attention to detail and ability to follow detailed rules and processes.
• Ability to work independently, manage competing priorities, and meet production and response standards in a high‑volume environment.
• Excellent written and verbal communication skills and ability to work effectively with diverse individuals.
• Commitment to confidentiality and secure handling of personally identifiable information.
• Reliable transportation.

Responsibilities

• Receive, sort, date stamp, scan, name, redact, upload, file, and archive applications and supporting documents.
• Respond to phone calls, voicemails, emails, chats, Zendesk tickets, and database messages.
• Follow up with applicants regarding missing information, application status, and crisis‑related concerns.
• Maintain accurate records of applicant contacts, documents, referrals, follow‑up, and other required information.
• Monitor assigned queues and complete work accurately and in receipt‑date order.
• Identify and elevate complex issues, confidentiality concerns, and crisis cases as appropriate.
• Support community outreach, application distribution, and community events.
• Protect confidential and personally identifiable information while following established program procedures and workflows.
• Collaborate with Team Leads, the CARES Services Manager, and other EAP staff to provide timely and effective service.

Skills

Customer service

Computer skills

Multi-system learning

Attention to detail

Communication

Confidentiality

Transportation

Education

High school diploma

Tools

Microsoft Office

SharePoint

Teams

Excel

Zendesk

Database/document‑management systems

Job description

John Boner Neighborhood Centers in Indianapolis is seeking a Seasonal CARES Eligibility Specialist to support the Energy Assistance Program and other basic-needs services. This fast-paced role involves processing applications, responding to inquiries, and ensuring accurate, timely service to neighbors.

The ideal candidate will be detail-oriented, comfortable with new technology, and able to communicate compassionately with diverse neighbors.