Seasonal Call Center Representative

Irving Oil Ltd.; West Lebanon (NH); Vor Ort; USD 25.000 - 30.000; Teilzeit

Benefits dieser Stelle

Annual bonus

401k match

Flexible benefits

Paid vacation

Wellness program

Volunteer day

Donation matching

Onsite team environment

Zusammenfassung

Irving Oil is seeking a Seasonal Call Center Representative to handle heating oil, propane, and diesel inquiries. You will act as the primary contact for customers, verify and update account information, and educate customers on our products and services.

This role emphasizes accurate records and cross-department collaboration to resolve queries. The position requires a high school diploma, 2+ years in customer service, and the ability to work weekends in a fast-paced environment.

Qualifikationen

• High School Diploma or equivalent.
• 2+ years of experience in customer service.
• ADDS software experience is an asset.

Aufgaben

• Provide quality care to customers by handling inquiries on heating oil, propane, and diesel service.
• Update and verify customer account information and resolve concerns.
• Explain products/services and educate customers.
• Perform account maintenance and ensure records are up to date.
• Collaborate with other departments to follow up on inquiries.
• Contribute to a collaborative team environment.

Kenntnisse

Team player

Weekend availability

Multitasking

Fast-paced environment

Ausbildung

High School Diploma or equivalent

Tools

ADDS software

Jobbeschreibung

As a Seasonal Call Center Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.*What We Offer:** *Work Environment – *Be a part of an onsite collaborative environment that cultivates individual growth* *Competitive Compensation – *Including an annual bonus plan, and 401k company matched up to 4%* *Flexible Benefits Plan – *In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs* *Paid Vacation – *Plus an annual option to purchase additional vacation, too* *Wellness Support – *With 24/7 access to our Employee & Family Assistance Program* *Opportunity to give back to some amazing causes in our community - *Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program*Your Responsibilities:** Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery* Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns* Providing accurate information on products and services as well as educating customers on our products and services* Perform account maintenance by ensuring customer records are up to date and accurate information is recorded* Partner with other departments to follow-up with all customer inquiries* Contribute to a team environment by performing other duties as required*Your Skills *:* Ability to work well within a team environment* Must be able to work weekends* Ability to multi-task and manage time effectively* Ability to work in a fast-paced environment*Your Experience:** High School Diploma or equivalent* ADDS software experience is an asset* 2+ years of experience working in customer serviceThe expected hourly range for this position is $18.00-$21.60. Placement within range will be based on relevant experience, qualifications, and skills._Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility._*Job Requirements - Work Experience*Customer Service*Job Requirements - Education*Diploma/High School Equivalent