Seasonal Call Center (Remote)

Greenshades Software; Jacksonville (FL); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Flexible shifts

Paid training

Job summary

Greenshades Software is seeking Seasonal Technical Support Agents to assist customers with payroll, HR, and tax software during the year-end peak season. You will resolve issues, guide users, and deliver empathetic service in a fast-paced, high-volume setting.

This remote role offers flexible shifts, paid training on Greenshades solutions, and an opportunity to gain experience supporting critical payroll and tax processes at scale during November through February, with potential extension.

Qualifications

• Technical aptitude with ability to learn new software platforms quickly (SaaS, payroll, tax or HR systems a plus).
• 1+ years in technical support, call center, or customer service in a high-volume environment.
• Clear, professional phone presence and excellent written skills.
• Ability to troubleshoot software issues and guide users through workflows.
• Reliable with consistent high-speed internet and a distraction-free work area.
• Dependable, organized, and able to manage workload with minimal supervision.
• Willingness to work extended hours, evenings, and weekends during year-end peak.

Responsibilities

• Frontline Support: Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
• Issue Resolution: Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate.
• Training & Walkthroughs: Guide clients through workflows, including year-end processes, either ad hoc or in scheduled sessions.
• Customer Satisfaction: Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods.
• Collaboration: Work closely with peers and leads to identify trends, share best practices, and improve support processes.

Skills

Technical aptitude

Customer service experience

Communication skills

Problem solving

Reliability

Self-starter

Flexibility

Job description

Summary

Seasonal Technical Support Agents are on the front line helping Greenshades customers navigate our payroll, HR, and tax software during our year-end peak season. You will resolve issues efficiently, deliver exceptional service, and ensure clients feel supported and confident in using our solutions. This is a fast-paced, high-volume role where attention to detail, empathy, and problem-solving skills are key.

Key Responsibilities

• Frontline Support: Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
• Issue Resolution: Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate.
• Training & Walkthroughs: Guide clients through workflows, including year-end processes, either ad hoc or in scheduled sessions.
• Customer Satisfaction: Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods.
• Collaboration: Work closely with peers and leads to identify trends, share best practices, and improve support processes.

Qualifications & Requirements

• Technical Aptitude: Strong computer skills and ability to learn new software platforms quickly (experience with SaaS, payroll, tax, or HR systems a plus).
• Customer Service Experience: 1+ years in technical support, call center, or customer service role (high-volume environment).
• Communication Skills: Clear, professional phone presence and excellent written skills (grammar, spelling, tone).
• Problem Solving: Ability to troubleshoot common software issues, guide users through workflows, and de-escalate frustrated clients.
• Reliability: Must have consistent, high-speed internet and a distraction-free environment for taking calls.
• Self-Starter: Dependable, organized, and able to manage workload with minimal supervision.
• Flexibility: Availability to work extended hours, evenings, and weekends as needed during year-end peak.

What We Offer

• Seasonalrole (typically November - February, with potential extension).
• Paid training on Greenshades software and year-end processes.
• Remote work with flexible shifts to cover high-volume periods.
• Opportunity to gain experience supporting mission-critical payroll and tax processes at scale.

Ideal Candidate Profile: You thrive in high-energy, fast-paced environments. You are calm under pressure, love helping customers, and enjoy solving problems. You have prior experience in technical support or payroll/tax season roles and are excited about being part of a team that helps businesses close out their year successfully. You are aligned with our Core Values of Trust, Accountability, Ruthless Prioritization, Urgency & Impact.

This is a remote position.