Seasonal Brand Associate — Omni-Channel Retail

Athleta; Wilmington (NC); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Employee stock purchase plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Athleta is seeking a Brand Associate to bring our brand to life for customers across in-store and online channels. You will deliver a best-in-class customer experience with product knowledge, education, and wardrobe guidance to empower women and girls.

You will collaborate with leadership to meet store goals, promote loyalty programs, and support sales floor, fitting room, and back-of-house operations. Flexible scheduling helps us serve customers when needed.

Qualifications

• Customer service experience in retail or similar environment.
• Ability to educate customers about loyalty programs and products.
• Comfort with omni-channel shopping and technology.
• Flexibility to work holidays, evenings, and weekends.

Responsibilities

• Provide excellent customer service resulting in brand loyalty.
• Educate customers about loyalty programs and promotions.
• Engage with customers to drive sales using suggestive selling.
• Utilize omnichannel tools to enhance the shopping experience.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Maintain a neat, organized work center and uphold store standards.
• Handle customer interactions professionally and resolve issues promptly.
• Contribute to meeting store goals and personal performance targets.

Skills

Good communicator

Customer-focused

Retail experience

Problem solving

Flexible schedule

Tech-enabled service

Job description

Athleta is seeking a Brand Associate to bring our brand to life for customers across in-store and online channels. You will deliver a best-in-class customer experience with product knowledge, education, and wardrobe guidance to empower women and girls.

You will collaborate with leadership to meet store goals, promote loyalty programs, and support sales floor, fitting room, and back-of-house operations. Flexible scheduling helps us serve customers when needed.