Seasonal Brand Associate — Elevate Customer Experience

Gap; Lee (MA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Merchandise discount

Generous paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Insurance coverage

Job summary

Gap is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience across omni-channel channels.

You will engage with customers, educate them on loyalty programs, and drive sales while maintaining a neat, organized store environment. The role supports various store areas and requires a customer‑focused, flexible, and collaborative team player.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Flexible schedule

Job description

Gap is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience across omni-channel channels.

You will engage with customers, educate them on loyalty programs, and drive sales while maintaining a neat, organized store environment. The role supports various store areas and requires a customer‑focused, flexible, and collaborative team player.