Seasonal Bilingual Admin Assistant – Distribution Center

Mattel; DeForest (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

American Girl is seeking a professional, organized, and customer-focused Seasonal Bilingual Department Assistant to support administrative operations at our DeForest Distribution Center during the peak season. This temporary position runs November through December with a Monday–Friday 7:00 a.m. to 3:30 p.m.

schedule; occasional weekend work may be required to support operational demands. You will greet visitors, coordinate with vendors, answer calls, manage documents, and help maintain

Qualifications

• 2-3 years of experience in an office environment and/or administrative support role.
• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Excellent professional communication skills, including phone etiquette and customer service.
• Strong proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel.

Responsibilities

• Provide administrative support to Distribution Center employees and the management team to ensure efficient day-to-day operations.
• Greet visitors, vendors, and guests in a professional manner and direct them appropriately.
• Answer, screen, and route incoming phone calls to the appropriate individual or department, ensuring messages are communicated accurately and promptly.
• Exhibit professional and courteous communication in person, over the phone, and through email.
• Maintain facility security by following established visitor management and safety procedures.
• Create, maintain, and organize Distribution Center records, files, and documentation.
• Prepare, maintain, and update miscellaneous reports, spreadsheets, and tracking documents.
• Collate, sort, and distribute incoming mail and packages.
• Coordinate office and facility supply orders and maintain adequate inventory levels.
• Ensure the reception area and other administrative workspaces remain organized and presentable.
• Assist with special projects, employee communications, and other administrative duties as assigned.
• Maintain the highest level of confidentiality when handling employee, operational, financial, and business-related information.
• Support a positive and professional environment for employees, visitors, and business partners.

Skills

Bilingual English/Spanish

Customer service

MS Office

Organizational skills

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

American Girl is seeking a professional, organized, and customer-focused Seasonal Bilingual Department Assistant to support administrative operations at our DeForest Distribution Center during the peak season. This temporary position runs November through December with a Monday–Friday 7:00 a.m. to 3:30 p.m.

schedule; occasional weekend work may be required to support operational demands. You will greet visitors, coordinate with vendors, answer calls, manage documents, and help maintain