Seasonal ATV Operations Lead - Logistics & Guest Care

Denali Park Adventures; Alaska; On-site; USD 33,000 - 39,000; Full time

Job summary

Denali Park Adventures is hiring an ATV Assistant Operations Manager for the 2027 season to oversee logistics and maintenance of the ATV fleet, coordinating with Tour Managers, shuttle drivers, and mechanics to keep tours running smoothly.

You will supervise ATV guides, assist in guest service and on-trail support, and help develop safety and maintenance procedures while ensuring professionalism and outstanding guest experiences.

Qualifications

• Minimum 2 years managing in fast-paced, guest service atmosphere.
• Minimum 2 years working in customer service.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in trail maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Responsibilities

• Facilitate communication across all tour departments from the tour office, shuttle drivers, to the mechanics and tour logistics.
• Supervise and support ATV guides, including coaching, scheduling, and performance oversight.
• Assist the Tour Managers with tasks and projects and step in to guide ATV tours as needed.
• Assist in guest service, on-trail support, and incident response when necessary.
• Work collaboratively with management team to ensure cohesive daily operations.
• Uphold company standards for professionalism, hospitality, and guest experience.
• Support the Fleet Manager and mechanics with ongoing vehicle and ATV maintenance to ensure vehicles are safe, reliable, and tour-ready.
• Communicate equipment needs and availability with Tour Managers and guides.
• Track ATV usage, maintenance schedules, and mechanical reporting.
• Help develop and implement safety and maintenance procedures.
• Work 40-50 hours a week.

Skills

Team leadership

Guest service

Scheduling

Coaching

Communication

Tools

CDL with Passenger Endorsement

ATV maintenance knowledge

Job description

Denali Park Adventures is hiring an ATV Assistant Operations Manager for the 2027 season to oversee logistics and maintenance of the ATV fleet, coordinating with Tour Managers, shuttle drivers, and mechanics to keep tours running smoothly.

You will supervise ATV guides, assist in guest service and on-trail support, and help develop safety and maintenance procedures while ensuring professionalism and outstanding guest experiences.