ATV Tours Operations Lead - Housing Included

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 19,286 - 33,062; Full time

Benefits offered by this job

Single Room Housing

Job summary

Denali ATV Adventures seeks an ATV Assistant Operations Manager to support and oversee the logistical and mechanical components that keep tours running smoothly in Denali. You will align equipment with tour demand, supervise shuttle drivers, and coordinate with the Fleet Manager and mechanics to ensure safety and reliability.

Role requires leadership, guest-service excellence, and a calm approach in high-stress situations.

Qualifications

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 2 years working in customer service.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in trail maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Responsibilities

• Facilitate communication across all tour departments from the tour office, shuttle drivers, to the mechanics and tour logistics.
• Supervise and support ATV guides, including coaching, scheduling, and performance oversight.
• Assist the Tour Managers with tasks and projects and step in to guide ATV tours as needed.
• Assist in guest service, on-trail support, and incident response when necessary.
• Work collaboratively with management team to ensure cohesive daily operations.
• Uphold company standards for professionalism, hospitality, and guest experience.
• Support the Fleet Manager and mechanics with ongoing vehicle and ATV maintenance to ensure vehicles are safe, reliable, and tour-ready.
• Communicate equipment needs and availability with Tour Managers and guides.
• Track ATV usage, maintenance schedules, and mechanical reporting.
• Help develop and implement safety and maintenance procedures.

Skills

Leadership

Guest service

Safety awareness

Communication

Coaching

Scheduling

Incident response

Trail maintenance awareness

Vehicle maintenance awareness

First Aid/CPR certified

CDL with Passenger Endorsement

Tools

CDL with Passenger Endorsement

ATV maintenance basics

Job description

Denali ATV Adventures seeks an ATV Assistant Operations Manager to support and oversee the logistical and mechanical components that keep tours running smoothly in Denali. You will align equipment with tour demand, supervise shuttle drivers, and coordinate with the Fleet Manager and mechanics to ensure safety and reliability.

Role requires leadership, guest-service excellence, and a calm approach in high-stress situations.