ATV Tour Manager: Lead Guides & On-Trail Support (Housing)

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Single Room Housing

Job summary

Denali ATV Adventures is seeking an ATV Assistant Tour Manager to oversee daily tour operations, ensure safety, and guide tours when needed in Denali, Alaska. You will manage the guide team and coordinate with operations to deliver a high-quality guest experience.

This role requires strong leadership, clear communication, and adaptability in a fast-paced outdoor setting, with 40–50 hour work weeks and a wage of $22–$24 per hour plus a $2 per hour end-of-season bonus.

Qualifications

• Minimum 2 years managing in fast-paced, guest service atmosphere.
• Minimum 2 years working in customer service.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in trail maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Responsibilities

• Oversee all ATV tour logistics with a focus on safety, efficiency, and guest satisfaction.
• Uphold company standards for professionalism, hospitality, and guest experience.
• Monitor and report on trail conditions; organize and participate in proactive trail maintenance.
• Work collaboratively with management team to ensure cohesive daily operations.
• Provide feedback and constructive criticism to guides for their improvement.
• Step in to guide ATV tours as needed.
• Assist in guest service, on-trail support, and incident response when necessary.
• Work 40-50 hours a week.

Skills

Leadership

Communication

First Aid & CPR

Customer service

Safety

Teamwork

Problem solving

Job description

Denali ATV Adventures is seeking an ATV Assistant Tour Manager to oversee daily tour operations, ensure safety, and guide tours when needed in Denali, Alaska. You will manage the guide team and coordinate with operations to deliver a high-quality guest experience.

This role requires strong leadership, clear communication, and adaptability in a fast-paced outdoor setting, with 40–50 hour work weeks and a wage of $22–$24 per hour plus a $2 per hour end-of-season bonus.