Seasonal ACH Operations Analyst - Banking Ops

San Juan (PR)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Popular is seeking an Operations Analyst (Seasonal) for ACH Operations in San Juan, PR. The role is a temporary, full-time non-exempt position focusing on processing transaction return requests and maintaining ACH systems.

Responsibilities include reviewing claims, resolving cases, and handling accounting entries while supporting teammates and ensuring regulatory compliance. Bilingual Spanish/English communication skills are required.

Qualifications

60 credits approved or equivalent combination of education and related experience.
Two years’ previous retail banking or banking operations experience.
Effective oral and written communication skills in Spanish (advanced) and English (intermediate).
Proficient in Microsoft Office 365, including Excel, Word, Teams and Outlook.

Responsibilities

Receive, review, and process transaction return requests, ensuring accurate retrieval and timely delivery of supporting documentation.
Analyze and resolve cases, including customer correspondence when required.
Perform ACH account maintenance through the PEP+ system.
Process ACH stop payments using automated and manual procedures.
Generate Electronic Suspense Accounting transactions in the PCAS system.
Contact customers to clarify reclamation cases as needed.
Respond to inquiries from branches and internal departments.
Prepare and process accounting entries.
Provide backup support for team members, including handling ACH Customer Deceased Claims and other assigned duties.
Perform additional responsibilities as assigned.