Season Ticket Concierge & Member Experience Lead

Force 10 Hoops, LLC / Seattle Storm; Seattle (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Merchandise discounts

Game tickets

Job summary

Force 10 Hoops, LLC DBA Seattle Storm is seeking a Membership Service Representative to build strong relationships with season ticket members and provide outstanding customer service. You will support renewals, answer inquiries, and help ensure a smooth season experience.

The role requires 1–2 years of related experience, a bachelor's degree in a business-related field, and proficiency with CRM and ticketing systems.

Qualifications

• Bachelor’s degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience
• 1–2 years of experience in a related position with proven success
• Proficiency with CRM and ticketing systems; strong MS Office skills

Responsibilities

• Develop and build strong relationships with a defined account base through proactive communication via phone, email, and in-person visits
• Drive retention and renewal efforts through proactive engagement and strategic account planning at games and events
• Maintain up-to-date knowledge of team happenings, member benefits, and ticketing details relevant to accounts
• Respond to member inquiries promptly and professionally with a high standard of service
• Resolve client issues empathetically by understanding their needs
• Document member interactions and sales activities in CRM systems
• Support Seattle Storm home games to assist season ticket members and ensure a memorable fan experience
• Foster positive teamwork and collaborative relationships across departments
• Assist management on various projects as needed
• Work all Storm home games (Climate Pledge Arena)

Skills

Relationship building

Interpersonal skills

Time management

Teamwork

Attention to detail

CRM usage

Ticketing systems

Microsoft Office

Education

Bachelor's degree in Business, Marketing, Sports Management, Communications or related field

Tools

CRM software

Ticketing systems

Microsoft Office Suite

Job description

Force 10 Hoops, LLC DBA Seattle Storm is seeking a Membership Service Representative to build strong relationships with season ticket members and provide outstanding customer service. You will support renewals, answer inquiries, and help ensure a smooth season experience.

The role requires 1–2 years of related experience, a bachelor's degree in a business-related field, and proficiency with CRM and ticketing systems.