Search Engine Marketing Account Representative at Submit Express Glendale, CA

Dan Cummins Ford Lincoln; Glendale (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

Feitong Buke in Glendale, CA is seeking a Search Engine Marketing Account Representative to ensure excellent client communication and satisfaction. You will be responsible for addressing client concerns, conducting surveys, and promoting a positive experience.

The ideal candidate has 2 to 3 years in customer service, strong verbal and written skills, and a BA/BS education. Knowledge of online marketing and SEO is preferred.

Qualifications

• 2 to 3 years of customer service experience.
• Knowledge of online marketing and SEO industry preferred.
• Experience in technology or Internet-based service industry highly desirable.

Responsibilities

• Maintain constant contact with clientele for superior experience.
• Work closely with sales and technical teams to address client concerns.
• Conduct customer surveys and report results to management.

Skills

Excellent verbal and written communication skills

Positive attitude

Strong interpersonal skills

Ability to deal with stressful situations professionally

Education

BA/BS or better

Tools

Outlook

Word

Excel

Job description

Search Engine Marketing Account Representative job at Submit Express, Glendale, CA.

Search Engine Marketing Account Representative

Job Description:

The customer service representative will be responsible for maintaining constant contact with our clientele to ensure that an open line of communication exists in order to provide a superior experience that is open and conducive to a long-lasting relationship.

Duties include but are not limited to:

• Work closely with the sales and technical team to address client concerns.
• Participate in conference calls to resolve client issues.
• Support management to maintain a high level of client satisfaction through professional and consistent communication with clients.
• Identifying areas of potential for improving client experience.
• Conduct customer surveys and report results to management.

Recommended Experience:

• 2 to 3 years of customer service experience
• Excellent verbal and written communication skills
• Positive attitude and strong interpersonal skills
• College degree strongly preferred
• Computer skills (e.g. Outlook, Word, Excel)
• Knowledge of online marketing, and search engine optimization industry preferred
• bility to deal with stressful situations professionally
• Experience in the technology or Internet based service industry highly desirable
• Minimum Education requirement: BA/BS or better

Salary:

$20.00 to $25.00/hr

About Our Company:

Submit Express Inc. is a leading Search Engine Optimization (SEO) and internet marketing company in business over 15 years. Our company also offers reputation management, link building, content writing, press release services and email marketing. Our sister company iClimber.com offers social media marketing services. Our clients are mainly mid-size to large businesses, including Fortune 1000 companies.

We are an Equal Opportunity Employer.