SEAFOOD/LEAD CLERK

Kroger; Kirkland (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Seafood/Lead Clerk to enhance customer experiences through exceptional service. This role involves supervising the Meat/Seafood department, training associates, and ensuring compliance with safety regulations. The ideal candidate will possess strong communication skills and the ability to handle stressful situations while promoting teamwork and trust among associates. Join a dynamic team where your contributions will directly impact customer satisfaction and operational excellence.

Qualifications

• Effective communication and knife handling skills are essential.
• Management experience preferred for leading the department.

Responsibilities

• Supervise all functions of the Meat/Seafood department.
• Train associates and manage customer interactions effectively.
• Ensure compliance with food safety regulations.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Knife handling skills

Customer service

Education

High school education or equivalent

Job description

Join to apply for the SEAFOOD/LEAD CLERK role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties, and activities for the Meat/Seafood department. Support the day-to-day functions of the Meat/Seafood operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Cut seafood to customers’ requests using proper cutting equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of meat/seafood specials.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal, and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Ensure compliance with all country of origin labeling and regulations.
• Plan, organize, and supervise inventory processes.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Report safety risks, illegal activities, including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit upon employment
• Knife handling skills and speed

Desired

• High school education or equivalent preferred
• Management experience preferred
• Knowledge of cutting, traying, wrapping, labeling
• Seafood experience
• Retail experience
• Second language skills (speaking, reading, writing)