Seafood Department Lead: Elevate Customer Experience

Kroger; St. George (AK); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger in Alaska seeks an experienced Seafood Department Supervisor to create an outstanding customer experience, deliver exceptional service and maintain a safe, clean environment. You will lead all functions of the seafood department, align with company goals, and drive department performance.

You will supervise staff, train associates, manage scheduling, and ensure compliance with food safety, labeling, and quality standards while minimizing costs and supporting store management.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• Possess adequate knife handling skills and knife speed.

Responsibilities

• Promote trust and respect among associates by communicating company, department, and job specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials.
• Cut seafood to customers’ requests using proper cutting equipment and provide them with fresh/frozen products they have ordered
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Partner with store management to create and implement a department business plan to achieve desired results.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Maintain compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; ensure proper temperatures are maintained in cases and coolers temperature logs kept.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Current food handlers permit

Knife handling skills

Education

High school diploma or equivalent

Job description

Kroger in Alaska seeks an experienced Seafood Department Supervisor to create an outstanding customer experience, deliver exceptional service and maintain a safe, clean environment. You will lead all functions of the seafood department, align with company goals, and drive department performance.

You will supervise staff, train associates, manage scheduling, and ensure compliance with food safety, labeling, and quality standards while minimizing costs and supporting store management.