Sea Logistics Customer Care Specialist, Export

Kuehne+Nagel; Linthicum (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible rô

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist in the United States. The role involves supporting customers with accurate information, handling inquiries, and managing a personal portfolio of house accounts while driving engagement and profitability.

You will collaborate with Field Sales and the OCC, resolve issues promptly, and promote KN digital solutions to enhance efficiency and customer satisfaction.

Qualifications

• 2+ years of freight forwarding Sea Export experience.
• Proficiency with MS Office applications.
• Strong analytical, problem-solving, and decision-making skills.
• Good interpersonal, communication, and collaboration abilities.
• Customer-focused mindset with ability to engage cross-functional stakeholders.

Responsibilities

• Drive customer engagement, satisfaction, retention, and reactivation with Field Sales and OCC.
• Serve as trusted advisor and primary contact, fostering operational partnerships.
• Deliver best-in-class customer experience by resolving inquiries and service requests promptly.
• Manage a portfolio of customer accounts and ensure adherence to service standards.
• Maintain accurate customer data and logs in core systems.
• Support achievement of financial targets and identify growth opportunities.
• Manage end-to-end spot quotation requests and pricing, capture rebates in SeaQuote.
• Promote digital solutions and automation tools to increase usage and efficiency.
• Educate customers on KN systems and drive self-service adoption.
• Develop SOPs and customer profiles for consistent service delivery.
• Monitor performance, service trends, and identify continuous improvement opportunities.
• Analyze profitability and identify opportunities to maximize gross profit.
• Monitor outstanding receivables and mitigate payment risks.
• Collaborate with internal teams to manage cash flow and reduce bad debt exposure.

Skills

Sea Export experience

Analytical skills

Communication skills

Customer service mindset

Collaborative mindset

Tools

MS Office

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. This role is accountable for delivering excellent service to both internal and external stakeholders. Additionally, they manage a personal portfolio of house accounts as an account owner, maintaining strong customer relationships and driving engagement.

• Drive customer engagement, satisfaction, retention, and reactivation by collaborating closely with Field Sales and the Operational Care Center (OCC) to build and strengthen customer relationships.
• Serve as a trusted advisor and primary point of contact for customers, fostering strong operational partnerships through proactive communication, regular business reviews, and customer visits.
• Deliver a best-in-class customer experience by ensuring timely resolution of inquiries, managing service requests, and addressing customer concerns with a customer-centric approach.
• Manage a portfolio of customer accounts, ensuring consistent engagement and adherence to Kuehne+Nagel service standards, including the handling of all customer interactions through KN Service Moments.
• Maintain accurate and up-to-date customer information, activity logs, and account records within CoreLOG and other company systems.
• Support the achievement of financial targets and strategic objectives by identifying growth opportunities and delivering value-added solutions to customers.
• Manage end-to-end spot quotation requests, provide timely and competitive pricing solutions, and ensure all applicable rebates are accurately captured in SeaQuote.
• Promote customer adoption of digital solutions and automation tools, partnering with the OCC to increase utilization of eTouch platforms and enhance operational efficiency.
• Leverage expertise in Kuehne+Nagel systems, applications, and digital tools to educate customers and drive usage of self-service and automation capabilities.
• Develop and maintain customer profiles, business profiles, and standard operating procedures (SOPs) to ensure consistent service delivery and operational excellence.
• Monitor customer performance, shipment exceptions, and service trends through dashboards and reporting tools, identifying opportunities for continuous improvement.
• Analyze customer profitability and proactively identify opportunities to maximize gross profit while supporting long-term customer growth.
• Identify financial risks and collaborate with internal stakeholders to implement mitigation strategies that protect and improve account profitability.
• Partner with customers and internal teams to monitor outstanding receivables, resolve payment issues, and minimize overdue balances and bad debt exposure.

What we would like you to bring

• 2+ years of freight forwarding Sea Export experience.
• Proficiency MS Office Suite applications.
• Strong analytical, problem-solving, and decision‑making skills with the ability to thrive in a fast-paced environment.
• Basic financial acumen with the ability to balance customer needs and business objectives.
• Strong interpersonal, communication, and collaboration skills, with the ability to effectively engage customers and cross‑functional stakeholders.
• Customer‑focused mindset with a proven ability to build relationships, deliver exceptional service, and foster long‑term customer engagement.
• Proactive and solution‑oriented, with strong organizational skills and attention to detail.
• Adaptable and open to change, with a continuous improvement mindset focused on enhancing customer experiences and operational performance.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

The hourly wage for this position is $24.04 and is negotiable based on experience. Base wage is part of a competitive total rewards package that includes the following benefits:

• health and welfare benefits
• a 401k retirement savings plan
• tuition reimbursement
• incentive compensation for eligible roles

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.