Sea Logistics Manager - Cruise Logistics

Kuehne+Nagel; Miami (FL); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in the United States is seeking a Cruise Logistics Customer Care Manager to lead cruise-related customer care and operations within Sea Logistics, delivering time-sensitive supply chain solutions for cruise clients.

You will partner with cruise line procurement, carriers, and service providers to ensure top service, drive efficiency, and develop the team. A minimum of 5+ years in cruise logistics is required, with advanced Excel skills and willingness to travel locally.

Qualifications

• 5+ years of cruise logistics experience, including provisioning and dry docks.
• Strong knowledge of Sea Logistics operations, carrier management, and pricing.
• Experience managing strategic customer relationships, escalations, and continuous improvement initiatives.
• Proven analytical and problem-solving skills, including root cause analysis and process improvement.
• Advanced Excel skills and experience preparing customer-facing reports and presentations.
• Excellent communication, stakeholder management, and relationship-building skills.
• Willingness to travel locally to customer locations to support relationship management.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Oversee cruise logistics operations to ensure alignment with customer requirements, contractual commitments, and company objectives.
• Drive operational excellence, customer service, and business growth.
• Serve as the primary escalation point for customers and stakeholders, ensuring timely resolution of operational issues.
• Build and maintain strong relationships with customer procurement, logistics, and supply chain leaders.
• Drive customer satisfaction, retention, and growth through proactive engagement and continuous improvement initiatives.
• Identify opportunities for account growth and new business within the cruise logistics sector.
• Partner with commercial teams on solution design, pricing strategies, contract negotiations, and customer reviews.
• Develop strategic relationships with carriers, marine service providers, ports, and other logistics partners.
• Ensure compliance with company policies, regulatory requirements, customer SOPs, and industry standards.
• Lead risk management, business continuity, and operational resilience initiatives.
• Monitor KPIs, identify performance gaps, and implement continuous improvement plans.
• Support budgeting, forecasting, and strategic planning activities.
• Prepare and deliver Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with commercial stakeholders, providing performance insights, customer updates, and strategic recommendations.

Skills

Cruise logistics expertise

Sea Logistics operations

Carrier management

Pricing knowledge

Strategic account management

Analytical problem solving

Advanced Excel

Communication & stakeholder management

Travel willingness

Tools

Excel

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Cruise Logistics Customer Care Manager is responsible for leading cruise-related customer care and operational activities within Sea Logistics, ensuring the seamless execution of complex, time-sensitive supply chain solutions for cruise customers. This role drives operational excellence, customer satisfaction, profitability, business growth, and team development while serving as the primary operational and customer-facing leader for cruise accounts. The Manager collaborates closely with cruise line procurement teams, Operational Care Centers, ocean carriers, marine agents, port authorities, and transportation providers to deliver efficient end-to-end logistics solutions and maintain high service standards.

• Oversee cruise logistics operations to ensure alignment with customer requirements, contractual commitments, and company objectives.
• Drive operational excellence, customer service, and business growth.
• Serve as the primary escalation point for customers and stakeholders, ensuring timely resolution of operational issues.
• Build and maintain strong relationships with customer procurement, logistics, and supply chain leaders.
• Drive customer satisfaction, retention, and growth through proactive engagement and continuous improvement initiatives.
• Identify opportunities for account growth and new business within the cruise logistics sector.
• Partner with commercial teams on solution design, pricing strategies, contract negotiations, and customer reviews.
• Develop strategic relationships with carriers, marine service providers, ports, and other logistics partners.
• Ensure compliance with company policies, regulatory requirements, customer SOPs, and industry standards.
• Lead risk management, business continuity, and operational resilience initiatives.
• Monitor KPIs, identify performance gaps, and implement continuous improvement plans.
• Support budgeting, forecasting, and strategic planning activities.
• Prepare and deliver Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with commercial stakeholders, providing performance insights, customer updates, and strategic recommendations.

What we would like you to bring

• 5+ years of experience in cruise logistics, including provisioning and dry docks.
• Strong knowledge of Sea Logistics operations, carrier management, and pricing.
• Experience managing strategic customer relationships, escalations, and continuous improvement initiatives.
• Proven analytical and problem-solving skills, including root cause analysis and process improvement.
• Advanced Excel skills and experience preparing customer-facing reports and presentations.
• Excellent communication, stakeholder management, and relationship-building skills.
• Ability to thrive in a fast-paced environment while balancing operational execution with strategic customer needs.
• Willingness to travel locally to customer locations to support relationship management, operational reviews, and strategic account discussions.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $95,000 and $110,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.