Sea Logistics Customer Care Specialist

Kuehne+Nagel; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Tuition reimbursement

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in Sea Logistics to be the main customer contact, ensuring seamless transportation solutions and building lasting relationships. You will support inquiries, provide accurate shipment information, and collaborate with Sales, Operations and Technical teams to uphold service excellence.

This role emphasizes strong communication, problem solving, and data-driven daily activities in a fast-paced environment.

Qualifications

• 1+ years of experience in customer service, operations, logistics, supply chain, or a fast-paced environment.
• Experience managing customer relationships and resolving issues.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other channels.
• Provide accurate information on shipments, accounts, products, and processes.
• Resolve customer concerns with professionalism and judgement.
• Collaborate with Sales, Operations, Marketing, and Technical Support.

Skills

Customer service

Logistics knowledge

Microsoft 365

Communication

Problem solving

Organization

Timely response

Tools

MS Office

Job description

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

As a Customer Care Specialist within our Sea Logistics team, you will serve as a key point of contact for customers, ensuring seamless transportation solutions while building long-term relationships based on trust and service excellence. This is an exciting opportunity to join a collaborative, fast-paced environment where your customer service expertise, problem-solving abilities, and logistics knowledge will directly contribute to customer satisfaction and business success.

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information regarding shipments, accounts, products, services, and operational processes while ensuring a high level of customer satisfaction.
• Resolve customer concerns and escalated issues with professionalism, sound judgment, and a customer-focused approach.
• Partner closely with cross-functional teams, including Sales, Operations, Marketing, and Technical Support, to address customer needs and drive service excellence.
• Maintain detailed and accurate records of customer interactions, requests, and resolutions within the customer service management system.
• Proactively identify opportunities to enhance the customer experience and support continuous process improvement initiatives.
• Build and maintain strong customer relationships through consistent communication, problem-solving, and proactive support.
• Ensure service commitments are met by effectively managing priorities and following through on customer requests in a timely manner.

What we would like you to bring

• 1+ years of experience in customer service, operations, logistics, supply chain, transportation, or another fast-paced business environment
• Experience managing customer relationships and resolving issues in a professional setting
• Proficiency with Microsoft 365 applications, including Outlook, Excel, and Teams
• Ability to learn and utilize operational systems, dashboards, and data to support daily activities
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and conflict-resolution abilities
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Ability to work effectively under pressure in a fast-paced, customer-focused environment

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.