Sea Logistics Customer Care Specialist

Kuehne+Nagel; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking a Sea Logistics Customer Care Specialist to deliver exceptional support to customers, manage a portfolio of house accounts, and drive engagement across Field Sales and the Operational Care Center. You will ensure accurate information, timely responses, and high-quality service for each account.

You will build strong relationships, promote KN applications, and monitor profitability while actively seeking process improvements and automation

Qualifications

• 2+ years experience in sea logistics
• Strong collaboration skills with a team-oriented mindset
• Solid decision-making and problem-solving abilities
• Early exposure to financial concepts and data-driven decision-making
• Advanced communication skills with the ability to convey ideas clearly to diverse stakeholders
• Customer-focused approach with experience supporting engagement and satisfaction across the customer lifecycle
• Ability to adapt to change and contribute to continuous improvement efforts
• Proactive, solutions-driven mindset aimed at optimizing the customer experience

Responsibilities

• Deliver strong customer engagement and satisfaction with Field Sales and OCC
• Build and maintain operational relationships via daily communication and visits
• Ensure consistent outreach and handle emails as KN Service Moments
• Log customer interactions in the CRM system
• Achieve financial targets and support strategic objectives
• Provide timely pricing and end-to-end spot quotes; manage rebates
• Support customers in increasing automation with the eTouch dashboard
• Maintain KN applications and eTouch tools proficiency
• Complete Customer Profiles, Business Profiles, and SOPs after meetings
• Monitor exceptions in the CCL Dashboard and identify process improvements
• Track profitability and mitigate financial risk; monitor AR aging

Skills

Sea logistics

Collaboration

Problem solving

Financial basics

Communication

Customer focus

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Sea Logistics Customer Care Specialist is responsible for delivering exceptional support to customers by providing accurate information, handling inquiries, and resolving issues with professionalism and efficiency. You will as a key partner to both internal and external stakeholders, ensuring a smooth and positive customer experience. In this role, you will also manage a personal portfolio of house accounts as the designated account owner, building strong relationships, driving engagement, and ensuring each customer receives consistent, high‑quality service.

• Deliver strong customer engagement, satisfaction, retention, and reactivation in partnership with Field Sales and the Operational Care Center (OCC).




• Build and maintain solid operational relationships with customer contacts through daily communication, proactive guidance, and regular visits.




• Ensure all existing customers receive consistent outreach and that all email interactions are handled as KN Service Moments.




• Log all customer interactions accurately in the CRM system.




• Achieve financial targets and support strategic business objectives.




• Provide timely pricing, manage end‑to‑end spot quotes, and ensure all rebates are captured.




• Support customers in increasing automation by leveraging the eTouch Automation dashboard in collaboration with the OCC.




• Maintain strong proficiency in KN applications and eTouch tools to confidently promote and support their use with customers.




• Complete Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOP) following initial customer meetings.




• Monitor exceptions through the CCL Dashboard and identify opportunities for process improvement.




• Track customer profitability and maximize Gross Profit (GP) at the account level.




• Identify financial risks and work with stakeholders to develop mitigation strategies to protect customer profitability.




• Monitor accounts receivable aging, follow up with customers, and help minimize exposure to bad debt.

What we would like you to bring

• 2+ years experience in sea logistics




• Strong collaboration skills with a team‑oriented mindset




• Solid decision‑making and problem‑solving abilities




• Early exposure to financial concepts and data‑driven decision‑making




• Advanced communication skills with the ability to convey ideas clearly to diverse stakeholders




• Customer‑focused approach with experience supporting engagement and satisfaction across the customer lifecycle




• Ability to adapt to change and contribute to continuous improvement efforts




• Proactive, solutions‑driven mindset aimed at optimizing the customer experience

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.