Sea Logistics Customer Care Specialist, Export

Kuehne+Nagel; Detroit (MI); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist, Export, based in the United States. You will manage customer accounts, coordinate export bookings for agricultural commodities, and work with carriers and internal teams to resolve issues.

Strong organization and communication are essential as you monitor shipments from booking to execution. Applicants should have customer service or logistics experience, be fluent in English, and be eligible to work in the United States.

Qualificações

• Customer service, logistics, freight forwarding, supply chain, or similar experience
• Strong verbal and written communication skills
• Strong organization and attention to detail
• Ability to manage changing priorities and time-sensitive customer needs
• Strong problem-solving skills and quick issue resolution
• Comfortable communicating with customers and partners by phone and email
• Dependable and team-oriented with a strong work ethic
• Ability to learn new systems and terminology
• High school diploma or GED
• Professional working proficiency in English

Responsabilidades

• Own a portfolio of customer accounts and serve as primary contact
• Coordinate export bookings with ocean carriers, including large multi-container bookings
• Monitor bookings and communicate schedule changes to customers
• Maintain shipment data, documentation, and records
• Proactively secure capacity and prevent issues
• Respond quickly to shipment exceptions and coordinate with partners

Conhecimentos

Customer service

Logistics

Freight forwarding

English proficiency

Communication skills

Formação académica

High school diploma or GED

Descrição da oferta de emprego

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Customer Care Specialist, Export, you will manage customer accounts supporting the export of agricultural commodities such as grain, soy, corn, and rice. This is a highly customer-facing role that combines account ownership with export shipment coordination. You will manage large container bookings, stay ahead of changing shipment requirements, keep customers informed, and work across internal teams, carriers, and other partners to resolve issues quickly.

Previous freight forwarding experience is preferred, but we are open to candidates with strong customer service and operational experience who are organized, proactive, dependable, and eager to learn.

How you create impact

You will own customer relationships while coordinating high-volume container movements from booking through execution. Success in this role requires strong attention to detail, proactive communication, and the ability to act quickly when plans change.

• Manage a portfolio of customer accounts and serve as a primary point of contact
• Coordinate export bookings with ocean carriers, including large multi-container and recurring bookings
• Monitor bookings and shipment activity closely and communicate schedule changes and other updates to customers
• Maintain accurate shipment data, documentation, customer records, and system tasks
• Work proactively to secure capacity and prevent issues that could disrupt customer shipments
• Respond quickly to shipment exceptions and work with customers, carriers, trucking providers, overseas colleagues, and internal teams to resolve problems
• Communicate directly by phone when issues require immediate attention rather than relying solely on email
• Support teammates by providing account coverage during absences or periods of increased volume
• Monitor service levels, KPIs, billing accuracy, and customer profitability
• Identify opportunities to improve processes and strengthen the customer experience

What we would like you to bring

You are highly organized, comfortable taking ownership of your work, and able to stay ahead of multiple moving pieces. You communicate confidently with customers and teammates and are willing to take initiative when something needs attention.

• Customer service, logistics, transportation, freight forwarding, supply chain, or similar experience
• Strong verbal and written communication skills
• Strong organization and attention to detail
• Ability to manage changing priorities and time-sensitive customer needs
• Strong problem-solving skills and the ability to act quickly when issues arise
• Comfortable communicating with customers and business partners by both phone and email
• Dependable and team-oriented approach with a strong work ethic
• Ability to learn new systems, processes, and industry terminology
• High school diploma or GED
• Professional working proficiency in English

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.