SDR Team Manager (Hybrid)

KnowBe4; Arlington (VA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Company-wide bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking an SDR Team Manager in the Washington DC area to lead a team of 6+ Sales Development Reps and ensure monthly targets are met. You will craft email content, oversee prospecting programs, and analyze performance metrics to propel team success.

Responsibilities include daily goal setting, coaching and developing SDRs, and maintaining accurate reporting while upholding KnowBe4 values and mission.

Qualifications

• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with sales prospecting tools.
• Mastery of closing techniques and discovery questions.
• Strong verbal and written communications.
• Excellent time management and organization skills.

Responsibilities

• Conduct a team meeting daily to outline expectations and production goals.
• Draft new material for emails to prospective customers.
• Monitor and respond to What’s Working emails.
• Maintain reporting with passes and relevant details.
• Maintain and analyze sub-statistics to reach pass goals.
• Identify areas for SDR improvement and coach accordingly.
• Be an expert on prospecting and other key elements for top performance.
• Meet or exceed individual goals to contribute to team success.
• Exemplify KnowBe4 values and mission.
• Handle day-to-day needs and requests for the SDR team.
• Provide recommendations on hiring, firing, promotions, and discipline.

Skills

Closing techniques

Discovery questions

Prospecting

Building rapport

Verbal communication

Written communication

Time management

Organization skills

Education

Bachelor's degree or equivalent

Tools

Gmail

Google Docs

MS Word

MS Excel

Sales prospecting tools

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Arlington positions open to candidates located in the Washington DC area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

• Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
• Draft new material for emails to be sent to prospective customers used to garner interest in our products
• Monitor and respond accordingly to the What’s Working emails
• Maintain reporting with teams passes and other relevant details
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer
• Meet and/or exceed individual goals to contribute to the team’s success
• Exemplify the values and mission of the Company
• Handle day to day needs and requests for their SDR team
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with sales prospecting tools
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
• Strong verbal and written communications
• Excellent time management and organization skills

The compensation for this position ranges from $115,000 - $130,000 including base, bonuses and commissions, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.