Staff Site Reliability Engineer (Remote)

KnowBe4; Clearwater (FL); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Company-wide bonuses

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking a Staff Site Reliability Engineer (Remote) to ensure reliable, secure and scalable platforms. Work with engineers in a fast-paced environment to improve safety and reliability of complex distributed services, using AWS, Terraform, OpenTofu, and GitLab.

The ideal candidate thrives on new AWS service releases, keeps up with industry trends, and has excellent time-management and communication skills.

Qualifications

• BS/MS/Ph.D. or equivalent plus 8 years experience.
• Experience architecting high-scale AWS patterns.
• CI/CD workflows design and implementation (GitLab preferred).
• Strong communication and documentation skills.
• Self-management of time across projects.
• Ability to debug and explain complex distributed systems.

Responsibilities

• Identify and plan prevention for production incidents.
• Design globally distributed systems and processes.
• Identify deficiencies in applications and infrastructure and fix them.
• Define tailored solutions for complex problems and share with teammates.
• Contribute to technology advancements; may lead sub-projects.
• Translate strategic goals into operational plans.

Skills

Secure coding practices

AWS architecture

CI/CD pipelines

Communication & documentation

Time management

Distributed systems debugging

Education

BS/MS/Ph.D. or equivalent

Tools

AWS

Terraform

OpenTofu

GitLab

Git

DataDog

Job description

Staff Site Reliability Engineer (Remote)

Remote

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Remote positions open to the US only.

KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.

The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.

Some of the technologies we use:

• Programming Languages - Python, Ruby, Rust


• Infrastructure as Code - Terraform, AWS, OpenTofu


• Source Code Management and CI/CD - GitLab, Git


• Observability - DataDog,


• Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.

Responsibilities:

• Identify and plan future prevention for production incidents


• Design globally distributed systems and processes for the organization


• Identify deficiencies in our current applications and infrastructure and correct them when found


• Define tailored solutions to complex technical problems and effectively share them with your teammates


• Makes significant new contributions in technology, sometimes resulting in patents, trade secrets, and/or professional publications and presentations


• Translates KnowBe4's strategic goals into operational plans


• May act as team lead for larger sub-projects or entire, small projects

Minimum Qualifications:

• BS/MS/Ph.D. or equivalent plus 8 years experience


• Training in secure coding practices (preferred)


• Experience architecting intricate, high-scale patterns in AWS


• Experience architecting repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred


• Superb communication and documentation skills


• Effectively able to self-manage your time across competing projects


• Ability to quickly understand, debug, and explain complex distributed systems

Additional Qualifications (Preferred):

• AWS Cloud Certification(s) - Professional Level


• GCP and or Azure


• Experience working for a public company


• Open-source contributions or technical blog experience

The base pay for this position ranges from $170,000 - $210,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 9/29/2026.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.