SDK Support Engineer (B2B) - Pico

ByteDance; San Jose (CA); On-site; USD 70,000 - 150,000; Full time

Job summary

Join ByteDance as an SDK Support Engineer, where you will play a crucial role in developing and leading new optical module projects for Pico products. This position requires a blend of technical expertise and customer engagement, ensuring optimal solutions for B2B clients. You will collaborate with various teams, troubleshoot SDK issues, and create comprehensive documentation to support both internal teams and customers. If you have a passion for AR/VR technology and a strong background in SDK development, we want you on our team.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Qualifications

• 3+ years experience in SDK engineering or technical support.
• Proven experience in SDK development.
• Experience in mobile app/game optimization.

Responsibilities

• Work with teams to ensure deliverables of B2B projects are met.
• Take ownership of SDK-related questions and issues.
• Develop strong relationships with B2B customers.

Skills

SDK development

Technical support

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree

Tools

Unity

Unreal Engine

Job description

4 days ago Be among the first 25 applicants

Responsibilities
About Team
About team: As a world-renowned VR/AR brand with independent innovation and R&D capabilities, Pico has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for Pico products.
Responsibilities
- Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
- Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution
- Collect various B2B customer requirements and collate results to share with the Product teams
- Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions
- Maintain and update open-source demo libraries on GitHub and other platforms.
- Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
- Provide comprehensive product support and demos for events and Workshops

Qualifications
Minimum Qualifications:
- Bachelor’s degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries
- Proven experience in SDK development (Unity, Unreal Engine or native platforms)
- Experience in mobile app/game optimization, understanding of hardware and software constraints and related components
- Experienced in software project management or software technical support

Preferred Qualifications:
- Demonstrate experience in a customer-facing role within the information technology industry
- Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences
- VR/AR/MR and Android development experience preferred
- OpenXR knowledge and understanding preferred
- Strong communication, organizational, analytical, and problem-solving skills

About Pico
Founded in April 2015, Pico is a VR company committed to developing immersive and interactive VR experiences for people around the world. Pico also provides tailor-made solutions for our enterprise clients in the fields of education and healthcare.


Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $70000 - $150000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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