SDK Support Engineer (B2B) - Pico

ByteDance; San Jose (CA); On-site; USD 70,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a creative SDK Support Engineer, where you'll collaborate across teams to enhance AR/VR products. This role involves troubleshooting SDK issues, developing technical documentation, and maintaining demo libraries. You'll have the opportunity to work with cutting-edge technology in a dynamic environment that values creativity and innovation. If you're passionate about immersive experiences and want to make an impact in the tech industry, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Qualifications

• 3+ years of experience as an SDK engineer or in technical support.
• Proven experience in SDK development and mobile app optimization.

Responsibilities

• Work with multiple teams to ensure deliverables of B2B projects are met.
• Take ownership of SDK-related questions and issue resolution.

Skills

SDK Development

Unity

Unreal Engine

Mobile App Optimization

Technical Support

Communication Skills

Problem-Solving Skills

Analytical Skills

Education

Bachelor’s Degree

Tools

GitHub

Job description

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Responsibilities

About Team

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, Pico has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan, and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for Pico products.

Responsibilities

• Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
• Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution.
• Collect various B2B customer requirements and collate results to share with the Product teams.
• Develop strong cross-functional relationships with B2B customers to implement optimal solutions.
• Maintain and update open-source demo libraries on GitHub and other platforms.
• Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support internal teams and B2B customers.
• Provide product support and demos for events and workshops.

Qualifications

Minimum Qualifications:

• Bachelor’s degree with 3+ years of experience as an SDK engineer or in a technical support role for consumer electronics or related industries.
• Proven experience in SDK development (Unity, Unreal Engine, or native platforms).
• Experience in mobile app/game optimization, understanding hardware/software constraints.
• Experience in software project management or technical support.

Preferred Qualifications:

• Experience in a customer-facing role within the IT industry.
• Ability to communicate complex technical concepts clearly.
• VR/AR/MR and Android development experience preferred.
• Knowledge of OpenXR preferred.
• Strong communication, organizational, analytical, and problem-solving skills.

About Pico

Founded in April 2015, Pico is committed to developing immersive VR experiences and providing tailored solutions for enterprise clients in education and healthcare.

Why Join ByteDance

ByteDance fosters creativity and innovation, aiming to help people express themselves, discover, and connect. Our diverse teams create value, inspire creativity, and enrich lives. We strive to do great things with great people, leading with curiosity, humility, and impact.

Diversity & Inclusion

We are committed to creating an inclusive environment that values diverse skills, experiences, and perspectives. Our platform and workplace reflect the communities we serve.

Reasonable Accommodation

We provide accommodations for candidates with disabilities, pregnancy, religious beliefs, or other protected reasons. Contact us at https://tinyurl.com/RA-request.

Job Information

Pay Transparency: The annual salary range is $70,000 - $150,000, depending on qualifications, skills, experience, and location. Benefits include medical, dental, vision insurance, 401(k), paid leave, and more. Benefits may vary by country and employment type.

For Los Angeles County candidates, we consider criminal history in accordance with applicable laws.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information, and Internet