SD-WAN Network Engineer (Junior) – Tier 1/2 Support

Prodapt; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Prodapt is seeking a Junior Network Engineer in Richardson, TX to provide Tier 1/2 technical support and order management for SD‑WAN solutions. You will monitor, troubleshoot, and assist senior engineers while gaining hands‑on experience in cutting‑edge networking technologies. The role requires working with restricted customers and compliance with U.S.

government security requirements, including U.S. citizenship.

Qualifications

• 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to VoIP and SD‑WAN.
• Basic problem-solving ability and strong analytical mindset.
• Excellent verbal and written communication skills for interacting with technical and non‑technical stakeholders.
• CCNA certification (or equivalent) is highly desirable.

Responsibilities

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower‑complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Skills

Networking fundamentals

VoIP exposure

SD-WAN

Troubleshooting

Communication skills

CCNA (desirable)

Education

Degree in CS/Engineering

Job description

Prodapt is seeking a Junior Network Engineer in Richardson, TX to provide Tier 1/2 technical support and order management for SD‑WAN solutions. You will monitor, troubleshoot, and assist senior engineers while gaining hands‑on experience in cutting‑edge networking technologies. The role requires working with restricted customers and compliance with U.S.

government security requirements, including U.S. citizenship.