[SD] Fan Space Associate

hello82-careers; San Diego (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan with employer match

Mental health/wellness support

Employee Assistance Program (EAP)

Employee discount on hello82 products

Flexible time off

12 company paid holidays

Job summary

hello82 USA is seeking a Fan Space Associate to welcome fans at our San Diego Fan Space. You will be part of a dynamic team creating exciting experiences around K-pop and live events.

You’ll handle sales using Shopify POS, assist with events, and help maintain a fun, safe environment while delivering friendly customer service.

This role requires a high school diploma, comfort with public speaking, retail experience, and the ability to lift 30 lbs; weekend availability is a must.

Qualifications

• K-pop content interest required.
• Strong time management skills.
• High school diploma or higher.
• Experience with Excel or Google Workspace.
• Comfort with public speaking and crowds.
• 1–2 years of retail experience.
• Ability to lift 30 lbs.
• Strong communication and quick, creative thinking using data and intuition.
• Ability to work collaboratively with a 10+ person team to create welcoming environments.

Responsibilities

• Create a welcoming environment for fans in our San Diego Fan Space.
• Handle Money and Sales using Shopify POS.
• Communicate efficiently with teammates and customers.
• Uphold performance standards in any scale of crowd.
• Assist in Fan Space tasks including, but not limited to customer service, maintenance, floor coverage, inventory tracking, and sales tracking.
• Assist in Creative Tasks.

Skills

K-pop interest

Time management

Public speaking

Retail experience

Excel/Google Sheets

Lifting 30 lbs

Customer communication

Team coordination

Education

High school diploma

Tools

Shopify POS

Job description

hello82 USA | Where K-pop Meets Global Impact

hello82 isn't just a music company - we're the engine behind some of K-pop's most electrifying moments. Since 2019, we've built a platform at the intersection of music, culture, and fan experience, operating as an independent label and distribution powerhouse that connects artists with their global audiences in ways that actually move people.

We're proud to work alongside artists like ATEEZ, P1Harmony, and many others, and our footprint is growing fast: 5 offices across the US and Berlin, with more on the way. The K-pop wave isn't slowing down and neither are we. If you're ready to do meaningful work at the edge of music and culture, we'd love to meet you.

About the Role

Position: Fan Space Associate

Location: hello82 San Diego Fan Space

Work Hours: Between 10:30AM - 7:30PM PST*

*WEEKENDS REQUIRED

Key Responsibilities

• Work with Fan Space team to create a welcoming and exciting environment for fans in our San Diego Fan Space
• Handle Money and Sales using Shopify POS
• Communicate efficiently with both fellow Teammates and Customers
• Uphold Performance Standards in any Scale of Crowd
• Assist in Fan Space tasks including, but not limited to customer service, minor maintenance, floor coverage, inventory tracking, and sales tracking.
• Assist in Creative Tasks

Qualifications

• A genuine interest in Kpop music and content
• Time Management skills
• High school diploma or higher
• Experience working with Excel and/or Google Suites
• Comfortable with Public Speaking and Crowds
• 1-2 Years of Experience in Retail
• Ability to lift 30 lbs
• Excellent communicator and quick, creative thinker with the ability to use both data and intuition to inform decisions.
• Ability to respectfully and efficiently work with a team of 10+ to create a welcoming and exciting environment for K-pop

Benefits

The hello82 team understands the importance of ensuring our employees have strong benefits to support them wherever they are. Our company offers robust benefits and perks, including:

• Medical, dental, vision plans
• 401(k) plan with employer match
• Mental health/wellness support
• Employee Assistance Program (EAP)
• Employee discount on hello82 products
• Flexible time off for you to recharge
• 12 company paid holidays