Scrum Master Senior

Global Payments; Cincinnati (OH); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Global Payments is seeking a Senior Scrum Master in Cincinnati, OH to lead agile ceremonies and mentor the Enterprise Transaction Processing team. You will drive sprint planning, daily stand-ups, and retrospectives while ensuring clear communication with Product Owners and stakeholders.

You will coach teams on Agile principles, help remove impediments, and monitor KPIs to improve delivery quality and predictability in a hybrid work environment.

Qualifications

• Bachelor’s degree in a related field.
• CSM/PSM certification mandatory; CSP-SM/PSM II preferred.
• Expert level knowledge of Agile development principles.
• Experience with agile collaboration tools such as Rally, Miro, Teams.
• Strong ownership, accountability, and communication skills.
• Ability to coach teams and remove impediments.

Responsibilities

• Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Educate and coach the team to use standard ways of working, fostering consistency.
• Provide guidance on Agile principles and continuous improvement.
• Identify and resolve obstacles hindering progress and delivery.
• Collaborate with Product Owners, stakeholders, and other teams for alignment.
• Track KPIs to monitor progress and identify improvement areas.
• Promote Agile best practices, tools, and techniques to enhance productivity.

Skills

Agile methodologies

Scrum Master

Coaching teams

Education

Bachelor's degree

Tools

Rally

Miro

Microsoft Teams

Job description

Job Description This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder. This position is hybrid 3 days per week in the following office locations: Cincinnati, OH Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Scrum Master Senior to join our ever-evolving Enterprise Transaction Processing team and help shape the future of global commerce.

What you’ll own

• Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Educate and coach the team to use standard "ways of working" fostering understanding and consistency in team practices
• Provide guidance and support to team members on Agile principles and practices, fostering a culture of continuous improvement.
• Identify and resolve obstacles that may hinder the team’s progress, ensuring smooth and efficient delivery.
• Work closely with Product Owners, stakeholders, and other teams to ensure alignment and effective communication.
• Track and report on key performance indicators (KPIs) to monitor team progress and identify areas for improvement.
• Promote and implement Agile best practices, tools, and techniques to enhance team productivity and quality.

What you’ll bring

• Bachelor’s degree or the equivalent combination of education, training, or work experience in agile principles.
• Expert level knowledge of Agile development principles.
• Proven recent experience with agile collaboration tools such as Rally, Miro, Teams.
• Prerequisite- Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification required; Advanced certifications (e.g., CSP-SM, PSM II) preferred.
• Be an active team player with a strong sense of accountability and ownership.
• Strong mediation and negotiation skills.
• Skill in organization, communications, problem-solving and people skills.
• Familiar with data-driven coaching and use of metric to drive improvements.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].