Scrum Master[REQ_67]

3Pillar Global, Inc.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

3Pillar Global, Inc. is seeking a Contractor Scrum Master to facilitate agile processes across cross-functional software teams. You will drive continuous improvement, ensure transparency, and coach on enterprise standards related to IT, security, quality, and architecture.

You will work with Product Owners to maintain a prioritized backlog, promote best practices, and participate in Scrum of Scrums to coordinate across teams.

Qualifications

• Deep understanding of Scrum, Kanban, and agile frameworks.
• Experience facilitating agile events and coaching teams.
• Strong analytical and communication skills for diverse audiences.
• Experience using Jira and Confluence for planning and tracking.
• Ability to manage stakeholders and resolve conflicts within teams.

Responsibilities

• Organize and lead agile events (daily scrum, sprint reviews, retrospectives).
• Identify and resolve impediments to team progress.
• Embed agile standards and best practices across IT, security, and quality.

Skills

Agile methodologies

Facilitation

Analytical & communication

Stakeholder management

Conflict resolution

Education

Bachelor's degree (CS/Business/PM)

CSP/PMI-ACP/A-CSM

Tools

Jira

Confluence

Job description

Remote- United States of America Remote, United States of America Remote, United States

Contractor

Job Description

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

At 3Pillar, we don't just write code; we craft cutting-edge technologies that revolutionize industries. As a member of the Technology Operations team, the Contractor Scrum Master will play a critical role in facilitating and optimizing agile processes across cross-functional Agile software project teams — guiding software development teams in the efficient, high-quality delivery of work, driving continuous improvement, and championing agile methodologies to ensure successful project execution and value delivery. By fostering a collaborative and adaptable team environment, you will enhance alignment with organizational goals, support the team in overcoming challenges, and promote agile best practices that ensure project transparency, accountability, and innovation.

Key Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Organize and lead agile events, including daily scrum, sprint reviews, retrospectives, sprint and release planning, and backlog refinement sessions.

Proactively identify and resolve any impediments to a scrum team's progress, ensuring minimal disruption to project timelines.

Promote and embed agile standards, tools, and best practices, coaching the team on enterprise standards related to IT, security, quality, and architecture to minimize operational risks.

Utilize team feedback and metrics (e.g., quality, cadence) to identify improvement areas, working collaboratively with the team to achieve operational excellence.

Facilitate communication between team members and leaders across the organization to maintain transparency around delivery progress, challenges, and risks.

Work closely with Product Owners to maintain an organized, prioritized backlog that aligns with project goals and delivery capabilities.

Experiment with new practices and frameworks to enhance team outcomes, advocating for continuous learning and improvement.

Represent the team at larger planning and coordination sessions (e.g., Scrum of Scrums), fostering collaboration across teams.

Support teams in using agile planning and development tools like Jira and Confluence for streamlined project management.

Provides subject matter expertise, guidance, and coaching to agile team members, fostering a culture of collaboration, accountability, and self-management.

Actively engage in learning opportunities to strengthen agile knowledge and capabilities, including participation in communities of practice or conferences.

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

In partnership with leadership and People Operations, ensuring equitable practices and experiences to strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members.

Actively participate in cross-organizational working groups and activities to support the development and maintenance of Common App culture.

Perform other duties as assigned.

Minimum Qualifications

Agile Expertise: Deep understanding of agile methodologies (Scrum, Kanban), with practical knowledge of agile frameworks and techniques, and a deep understanding of technical concepts and industry trends.

Facilitation & Coaching: Proficiency in facilitating agile events and coaching teams toward collaborative and effective interactions; exhibits leadership qualities by guiding and mentoring junior team members.

Analytical & Communication Skills: Strong analytical and problem-solving skills within an agile context, paired with excellent verbal, written, and presentation abilities that simplify complex information for diverse audiences.

Tooling: Experience with agile planning and development tools (e.g., Jira, Confluence).

Stakeholder & Conflict Management: Ability to communicate technical information effectively to non-technical stakeholders, build strong collaborative relationships, and skillfully resolve conflicts within teams and with stakeholders.

Experience & Education: 4-6 years of experience; Bachelor's degree in a related field (e.g., Computer Science, Business, Project Management) or equivalent experience; Certified Scrum Professional (CSP), Agile Certified Practitioner (PMI-ACP), Advanced Certified ScrumMaster (A-CSM), or equivalent certification.

Additional Experience Desired

Engagement Techniques: Familiarity with techniques like Liberating Structures, Lean Coffee, or retrospective formats that enhance team engagement.

Cross-Functional Alignment: Proven ability to work closely with Product, Design, and QA teams to align on goals and objectives across functions.

Technical Fluency: While not required to code, a background in software development, systems architecture, or DevOps practices to better understand technical challenges and constraints.

Scaled Agile Knowledge: Knowledge of SAFe or other Scaled Agile Frameworks; SAFe Agilist (SA) or Leading SAFe certification, or an Advanced Scrum Master credential, is a plus.

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

Global Team: You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.

Focus on Well-being: We're big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

Growth: Our professional services model enables us to accelerate career growth and development opportunities – across projects, offerings, and industries.

Equal Opportunity: We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.

Join us and be a part of a global tech community! Check out our Linkedin site and Careers page to learn more about what it's like to be part of our #3PillarLife