Scrum Master II

Coca-Cola Bottlers (CONA Services); Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Coca-Cola Bottlers (CONA Services) in Charlotte, NC is seeking a Scrum Master II to partner with Product Owners to prioritize backlog, coach multiple teams, and drive continuous improvement in agile delivery. You will monitor velocity and other metrics while guiding teams through Scrum events and fostering transparency, collaboration, and accountability.

This role requires in-office presence four days a week across multiple corporate buildings in Charlotte, NC, with ongoing professional

Qualifications

• High school diploma or GED.
• 5 to 7 years of relevant work experience.
• Knowledge of Scrum, Kanban, XP and agile methods.
• Professional Scrum Master (PSM) certification preferred.

Responsibilities

• Collaborates with Product Owner to review work and groom backlog.
• Facilitates Scrum events and coaches teams to become self-organizing and self-managing.
• Tracks metrics (Velocity, Burndown, Cycle time) and reports progress to leadership.
• Shields the team from distractions and removes impediments.
• Ensures backlog clarity and educates the team on Scrum theory and empiricism.

Skills

Agile methodologies

Coaching

Facilitation

Communication

Stakeholder management

Team empowerment

Education

High school diploma or GED

Associate's degree

Professional Scrum Master certification

Job description

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Scrum Master II is responsible for working with Product Owners to ensure the Backlog is prioritized, creating successful teams with strong skills in self-organization and cross-functionality; managing the Backlog to maximize ROI and deliver the highest value outcomes; driving for continuous improvement. The Scrum Master II may also serve as a Program Manager and support business and IT leaders to adapt processes, procedures, culture, and behavior needed for successful agile delivery and the team by enacting and helping everyone understand Scrum empirical theory and pillars of transparency, inspection, and adaption. This role tracks team metrics such as Velocity, Burndown charts, Cycle time, etc. to coach the team for continuous improvement and also tracks and reports progress and value delivery to Business and IT leadership. This position is responsible for effectively coaching one or more teams where low-level coaching is required and supporting and, or overseeing one or more initiatives for a specific line of business, vertical to ensure alignment with the business's overall roadmap as well as serve on individual initiatives that need to be managed by a Program Manager.

Duties & Responsibilities

• Collaborates with the Product Owner to review work requested by the business stakeholders, as well as technical work needed to set priorities and to ensure there are 2-3 sprints of groomed (ready) work
• Facilitates Scrum events (Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospective), and Backlog Grooming, and coaches team(s) to become self-organizing and self-managing, specifically:
  • Sprint: a time box of 1-4 weeks during which a useable and potentially releasable increment of work is completed
  • Sprint Planning: an event where the team determines what they can confidently complete in the upcoming Sprint, and self-organizes to plan the tasks needed to do so
  • Daily Standup: 15-minute time-boxed event held every day of the Sprint for the Agile team to plan work for the next 24 hours. This optimizes team collaboration and performance
  • Sprint Review: held at the end of the Sprint for the agile team to share with stakeholders what was done in the Sprint, elicit their feedback, and agree on the next Sprint's work to optimize value to the business
  • Sprint Retrospective - held at the end of the Sprint for continuous improvement of the team where the team inspects itself and creates a plan for improvements to be enacted during the next sprint
  • Backlog Grooming: breaking down high-level ideas into independent, estimable, and testable increments of useable and potentially releasable units of work that can be completed within a Sprint
• Facilitates and coaches team discussions, decision making, and conflict resolution focusing on scrum values (focus, openness, respect, courage, and commitment)
• Shields team from work requests and distractions outside of the team's sprint work and removes impediments the team cannot resolve themselves while ensuring the team has everything they need to be successful
• Ensures goals, scope, and Product Backlog are fully understood by the team
• Supports the team by enacting and educating everyone on the Scrum theory of empiricism and pillars of transparency, inspection, and adaption
• Tracks team metrics such as Velocity, Burndown charts, Cycle time, etc. to coach team for continuous improvement, as well as tracks and reports progress and value delivery to Business and IT leadership
• Develops, maintains, and delivers Agile training, workshops, and coaching sessions for delivery teams, IT team members, and business partners. Provides ongoing guidance on Agile principles, frameworks, roles, and best practices to improve collaboration, delivery predictability, and value realization.

Knowledge, Skills, & Abilities

• Knowledge of agile methodology and frameworks such as Scrum, Kanban, XP, etc.
• Excellent coaching and mentoring abilities as a servant leader
• Strong issue resolution and facilitation skills
• Ability to influence various levels throughout the organization
• Knowledge of software development processes and procedures, agile metrics
• Excellent oral and written communication skills, including presentation skills
• Ability to manage multiple initiatives and balance competing priorities

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through 5 to up to 7 years of relevant work experience

Preferred Qualifications

• Associate's degree or up to 3 years of college or technical school in Technology, Business, or related field
• Professional Scrum Master certification

This position must sit in office 4 days a week. Will work out of a few different corporate building throughout Charlotte, NC.

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.