Scrum Master II

Brooksource; Charlotte (NC); Hybrid; USD 96,000 - 110,000; Full time

Job summary

Brooksource is seeking a Lead Scrum Master / Agilist for a hybrid Charlotte, NC role focusing on AI-enabled product teams, including the TINA AI chatbot and Cloud infrastructure teams. You’ll guide Agile delivery, coach teams, remove impediments, and drive continuous improvement across products, teams, and stakeholders.

You will partner with Delivery Lead, Product Owners, analysts, tech leads, and enterprise partners to enable measurable customer and business value, delivering well-run

Qualifications

• Bachelor’s degree or 7+ years relevant experience.
• 5+ years in product, project, delivery, or Agile practices.
• 3+ years as Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach.
• Scrum Master certification such as CSM, PSM I, or equivalent.
• Experience facilitating Agile delivery for technical/software teams and resolving impediments, risks, and cross-team dependencies.
• Strong Jira and Confluence skills.

Responsibilities

• Facilitate Agile ceremonies (stand-ups, planning, backlog refinement, reviews, retrospectives, cross-team planning).
• Coach teams and leaders in Agile, Scrum, Kanban, and value-focused delivery; establish working agreements, sprint goals, definitions of ready/done.
• Identify, document, escalate, and track impediments, risks, and dependencies; coordinate with cybersecurity, architecture, infra, data, ops, and partners.
• Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization, and sprint goals; support backlog without owning priorities.
• Maintain delivery information and metrics in Jira/Confluence; track cycle time, throughput, aging work, predictability, impediments.
• Facilitate communication among technical teams, product leadership, customers, and enterprise stakeholders; prepare for demos, planning, leadership updates, onboarding, and knowledge transfer.
• Promote team self-management and continuous improvement; reduce delivery-burden on Product Owners and Delivery Lead.

Skills

Agile practices

Scrum Master

Coaching teams

Delivery leadership

Stakeholder management

Facilitation

Self-management

Education

Bachelor’s degree or 7+ years relevant experience

Tools

Jira

Confluence

Job description

Scrum Master II / Agilist

Charlotte, NC

Hybrid role (3 days per week onsite)

12-month contract with potential for extension or hire

Compensation: $70 – $80 per hour

ABOUT THE ROLE

Brooksource is seeking a Lead Scrum Master / Agilist to support AI-enabled technical product teams within the Telecom and Infrastructure sectors. This role will initially focus on guiding the TINA (AI chatbot) product team and the Infrastructure Systems Engineering (Cloud) team, with the potential to expand support as the organization grows. As a hands‑on servant leader, you will facilitate Agile delivery, coach teams, remove impediments, improve delivery practices, and foster transparency across products, teams, and stakeholders. You will partner closely with the Delivery Lead, Product Owners, Product Analysts, technical leads, developers, and enterprise partners to help teams deliver measurable customer and business value. Success in this role means enabling consistent, well‑run Agile events, stronger backlog readiness, faster resolution of impediments, and increased team self‑management and continuous improvement.

WHAT YOU'LL DO

• Facilitate Agile ceremonies including stand‑ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross‑team planning, ensuring events are purposeful, time‑boxed, and focused on decisions, delivery, and continuous improvement
• Coach teams and leaders in Agile, Scrum, Kanban, product thinking, self‑management, and value‑focused delivery; help establish practical working agreements, Sprint Goals, Definitions of Ready, and Definitions of Done
• Identify, document, escalated, and track impediments, risks, and dependencies through resolution, coordinating with cybersecurity, architecture, infrastructure, data, operations, and other enterprise partners as needed
• Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization, and Sprint Goal development, supporting the backlog process without owning product priorities or decisions
• Maintain clear delivery information and metrics in Jira, Confluence, and related tools; use metrics such as cycle time, throughput, aging work, Sprint Goal achievement, carryover, predictability, and impediment trends to guide improvement without comparing or ranking individuals
• Facilitate communication and collaboration among technical teams, product leadership, customers, and enterprise stakeholders; help teams prepare for demonstrations, planning sessions, leadership updates, onboarding, and knowledge transfer
• Promote team self‑management, measurable continuous improvement, and reduce delivery‑administration burden on Product Owners, technical leads, and the Delivery Lead

WHAT YOU BRING

• Bachelor’s degree from an accredited college or university, or seven years of relevant experience in lieu of a degree
• Five or more years of experience with product, project, delivery, or Agile practices
• Three or more years of experience as a Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach
• Scrum Master certification such as CSM, PSM I, or equivalent
• Experience facilitating Agile delivery for technical or software product teams and resolving delivery impediments, risks, and cross‑team dependencies
• Strong written, verbal, facilitation, stakeholder‑management, Jira, and Confluence skills
• Experience supporting multiple Agile teams, product workstreams, or teams at different levels of Agile maturity (preferred)
• Experience with AI, cloud platforms, infrastructure, telecommunications, operations, data integrations, emerging technologies, or enterprise governance dependencies (preferred)
• Experience with Scrum and Kanban delivery models and using delivery or flow metrics to guide continuous improvement (preferred)
• Ability to work independently, manage competing priorities, communicate with technical and senior stakeholders, and bring structure to rapidly evolving work (preferred)
• Learner mindset, strong curiosity, and a practical approach to problem-solving (preferred)