Lead Scrum Master / Agilist

JobDiva, Inc.; Charlotte (NC); On-site; USD 85,000 - 99,000; Full time

Benefits offered by this job

ACA-compliant supplemental package

Job summary

Primary Talent Partners is seeking a Lead Scrum Master / Agilist for a 12-month contract in Charlotte, NC. The role supports AI-enabled product teams across Telecom and Infrastructure, starting with the TINA AI chatbot and Cloud teams.

You will lead agile ceremonies, coach teams, remove impediments, and partner with Product Owners and engineering to drive measurable business value. This is a W2 contract with ACA-compliant supplemental enrollment available and no PTO.

Qualifications

• Bachelor’s degree or seven years of relevant experience.
• Five or more years of experience with product, project, delivery, or Agile practices.
• Three or more years as Scrum Master/Agilist/Delivery Lead/Coach.
• CSM/PSM I or equivalent certification.
• Experience facilitating Agile delivery for technical teams and resolving impediments.
• Strong written, verbal, facilitation, Jira, and Confluence skills.

Responsibilities

• Own agile operating rhythm: stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives.
• Coach teams in Agile, Scrum, Kanban, and value-focused delivery; set working agreements and definitions.
• Identify and track impediments, risks, and dependencies with enterprise partners.
• Partner with Product Owners on backlog refinement and sprint goals while supporting backlog processes.
• Maintain delivery metrics in Jira/Confluence to guide improvement and transparency.
• Facilitate cross-team communication with stakeholders and leadership updates.

Skills

Agile delivery leadership

Jira

Confluence

Stakeholder management

Facilitation

Education

Bachelor’s degree or 7 years experience in lieu of a degree

Tools

Jira

Confluence

Job description

Primary Talent Partners has a new contract opening for a Lead Scrum Master / Agilist with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension.

Pay: $62.00 - $72.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description: AI team is seeking a Lead Scrum Master / Agilist to support AI-enabled technical product teams across Telecom and Infrastructure. This role will initially support the TINA (AI chatbot) product team and Infrastructure Systems Engineering (Cloud) team, within the Infrastructure and Telecom organization with the potential to support additional teams as company grows.

The successful candidate will be a hands-on servant leader who can facilitate Agile delivery, coach teams, remove impediments, improve delivery practices, and create transparency across products, teams, and stakeholders. This individual will partner closely with the Delivery Lead, Product Owners, Product Analysts, technical leads, developers, and enterprise partners to help teams deliver measurable customer and business value.

Key Responsibilities:

• Agile leadership and facilitation: Own the teams’ Agile operating rhythm, including stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-team planning. Ensure ceremonies are purposeful, time-boxed, and focused on decisions, delivery, and continuous improvement.
• Team coaching and improvement: Coach teams and leaders in Agile, Scrum, Kanban, product thinking, self-management, and value-focused delivery. Help teams establish practical working agreements, Sprint Goals, Definitions of Ready, and Definitions of Done.
• Delivery, risk, and dependency management: Proactively identify, document, escalated, and track impediments, risks, and dependencies through resolution, including coordination with cybersecurity, architecture, infrastructure, data, operations, and other enterprise partners.
• Product and delivery partnership: Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization discussions, and Sprint Goal development while supporting the backlog process without owning product priorities or decisions.
• Metrics and transparency: Maintain clear delivery information in Jira, Confluence, and related tools. Use metrics such as cycle time, throughput, aging work, Sprint Goal achievement, carryover, predictability, and impediment trends to guide improvement without comparing or ranking individuals.
• Stakeholder and cross-team collaboration: Facilitate communication among technical teams, product leadership, customers, and enterprise stakeholders. Help teams prepare for demonstrations, planning sessions, leadership updates, onboarding, and knowledge transfer.

What Success Looks Like:

• Consistent, well-run Agile events with clear decisions, follow-up actions, and improved team alignment.
• Stronger backlog readiness, clearer Sprint Goals, and more predictable delivery based on meaningful metrics.
• Faster identification and resolution of impediments, risks, and dependencies across teams and enterprise partners.
• Increased team self-management, measurable continuous improvement, and reduced delivery-administration burden on Product Owners, technical leads, and the Delivery Lead.

Required Qualifications:

• Bachelor’s degree from an accredited college or university, or seven years of relevant experience in lieu of a degree.
• Five or more years of experience with product, project, delivery, or Agile practices.
• Three or more years of experience as a Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach.
• Scrum Master certification such as CSM, PSM I, or equivalent certification.
• Experience facilitating Agile delivery for technical or software product teams and resolving delivery impediments, risks, and cross-team dependencies.
• Strong written, verbal, facilitation, stakeholder-management, Jira, and Confluence skills.

Preferred Qualifications:

• Experience supporting multiple Agile teams, product workstreams, or teams at different levels of Agile maturity.
• Experience with AI, cloud platforms, infrastructure, telecommunications, operations, data integrations, emerging technologies, or enterprise governance dependencies.
• Experience with Scrum and Kanban delivery models and using delivery or flow metrics to guide continuous improvement.
• Ability to work independently, manage competing priorities, communicate with technical and senior stakeholders, and bring structure to rapidly evolving work.
• Learner mindset, strong curiosity, and a practical approach to problem-solving.

Primary Talent Partners is an Equal Opportunity / Affi-affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]

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