Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

NTT DATA North America; Irving (TX); Hybrid; USD 118,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Employee assistance

Job summary

NTT DATA is seeking a Technology Strategy & Operations Lead to advance the Strategic Technology Planning organization, focusing on automation, data‑driven execution, and improved processes within Core Infrastructure Services. This role partners with CIS leadership to streamline delivery.

The position is hybrid, based in Irving, TX or Charlotte, NC, with onsite support 2-3 days weekly. Candidates must live within commuting distance.

Qualifications

• 5+ years in Technology Infrastructure Engineering and Solutions.
• 5+ years in enterprise infrastructure functionality within financial services.
• 3+ years using Jira, Confluence, Power BI, and Tableau.
• 3+ years translating data into actionable insights and recommendations.

Responsibilities

• Assess STP processes and tooling with focus on risk, compliance, and automation.
• Identify inefficiencies and translate findings into improvement opportunities.
• Build a strategic roadmap to automate processes and reduce non-value work.
• Leverage Power BI, Tableau, Confluence, and Jira to design efficient workflows.
• Provide operational support and executive-ready insights and dashboards.
• Deliver consistently with short turnaround times.

Skills

Strategic thinking

Stakeholder management

Data analysis

Communication

Tools

Jira

Confluence

Power BI

Tableau

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC) to join our team in Irving, Texas (US-TX), United States (US).

Please Note: This hybrid role requires onsite client support 2-3 days weekly in either Irving, TX or Charlotte, NC. Candidates must be located within commuting distance of one of these offices.

About this role:

We are seeking a lead infrastructure engineer to support the Strategic Technology Planning (STP) organization by assessing, improving, and modernizing the processes, tools, and execution models used to deliver value across Core Infrastructure Services (CIS). Working in close partnership with the senior CIS Technical Strategy role, this position focuses on operational efficiency, automation, and data‑driven execution. The role serves as a key enabler for CIS leadership by transforming manual, fragmented work into streamlined, automated, and insight‑driven workflows.

In this role, you will:

• Assess current processes and tooling within the Strategic Technology Planning (STP) organization, with emphasis on risk and compliance workflows, control automation, and priority problem solving for CIS leadership.
• Identify inefficiencies, manual effort, and wasted work across STP processes and translate findings into actionable improvement opportunities.
• Build and maintain a strategic execution roadmap focused on automating processes and eliminating non‑value‑added work.
• Leverage enterprise tools such as Power BI, Tableau, Confluence, and Jira to design more efficient, transparent, and scalable ways of executing work within the STP organization.
• Partner closely with other CIS staff to ensure execution roadmaps align with overall CIS technical strategy and priorities.
• Provide operational and analytical support for both ongoing initiatives and ad‑hoc requests in support of the STP executive leader and their directs.
• Contribute to executive‑ready insights, dashboards, and presentations that clearly communicate progress, risks, and opportunities.
• Demonstrate consistent delivery excellence, including the ability to meet short turnaround timelines.
• Operate effectively in a collaborative model alongside senior technical and strategy leaders.
• Show strong organizational skills, attention to detail, and ownership mindset.
• Approach challenges with continuous improvement and problem‑solving orientation.
• In‑office collaboration with Core Infrastructure Services (CIS) directors and executive leadership.
• Virtual presentations and consultative engagement as requested by the STP executive leader or their directs.
• Regular interaction with senior stakeholders to provide visibility into execution progress, risks, and value realization.
• Take full accountability – own the outcome, not just the task. Take the extra step to identify obstacles, manage risks, elevate issues, make connections, and bridge gaps.

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years technical acumen in enterprise infrastructure functionality, tools, and operational processes within a financial services environment.
• 3+ years experience using enterprise execution and collaboration platforms (e.g., Jira, Confluence, Power BI, Tableau).
• 3+ years experience using Tableau, including self‑managed extract, transform, and load (ETL) processes and data modeling.
• 5+ years experience translating data into actionable insights and solution‑oriented recommendations.

Desired Qualifications:

• Experience working in a Strategic Technology Planning, PMO, or operational excellence function.
• Background in automation, workflow optimization, or control/process modernization initiatives.
• Familiarity with risk, compliance, and governance processes in large enterprise environments.
• Experience supporting executive‑level decision making through data visualization and structured analysis.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate.

For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.