Scrum Master

Kforce Inc; Madison (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Kforce is seeking a Sr Scrum Master in Fitchburg, WI to lead Salesforce CRM and SFMC initiatives for healthcare & life sciences clients. You will own scope, timeline, budget, and coordinate cross-functional teams, from technical to operations, ensuring clear status updates and risk management.

Ideal candidates have proven project management experience, strong client-facing skills, and hands-on involvement with CRM platforms.

Qualifications

• Proven project management experience with direct ownership of scope, schedule, and budget.
• Client-facing experience with ability to build trust and manage expectations.
• Experience leading CRM implementations (Salesforce preferred).
• Solid understanding of CRMs, marketing automation, and call centers.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple workstreams independently.

Responsibilities

• Lead end-to-end delivery of Salesforce CRM and/or SFMC initiatives.
• Serve as primary client-facing point of contact, managing relationships and communications.
• Apply account management practices to support ongoing client success and partnerships.
• Own project scope, timeline, and budget with proactive delivery management.
• Translate business requirements into actionable project plans and milestones.
• Manage work using Jira, Azure DevOps, or similar tools.
• Coordinate cross-functional teams including technical, marketing, and operations.
• Identify risks and changes early and drive resolution.
• Maintain documentation and artifacts for visibility and accountability.

Skills

Salesforce experience

Project management

Client-facing

CRM fundamentals

Communication

Organization

Tools

Jira

Azure DevOps

Job description

Responsibilities

Kforce has a client that is seeking a Scrum Master in Fitchburg, WI. Summary: We are seeking a highly capable, technical project management professional/Scrum Master to lead and support complex, client-facing initiatives. This individual will have a strong focus on Salesforce or other CRM platforms in the context of healthcare & life sciences environments. This individual will serve as a trusted partner to clients, balancing delivery execution, relationship management, and strategic oversight across CRM, marketing, and call center-related initiatives. This role requires someone who is highly organized, comfortable working independently, and available during standard business hours to collaborate closely with clients and internal teams. Responsibilities:

• Lead end-to-end delivery of Salesforce CRM and/or Salesforce Marketing Cloud (SFMC) initiatives
• Serve as a primary client-facing point of contact, managing relationships, expectations, and communication with a high degree of professionalism
• Apply strong account management practices to support ongoing client success and long term partnerships
• Own project scope, timeline, and budget, ensuring clear alignment and proactive management throughout delivery
• Translate business requirements into actionable project plans, milestones, and tasks
• Manage work using Jira, Azure DevOps, or comparable task and project management platforms
• Coordinate cross-functional teams including technical, marketing, and operations stakeholders
• Identify risks, dependencies, and changes early, driving resolution independently and transparently
• Maintain clear documentation, reporting, and project artifacts to support visibility and accountability

Requirements

• Proven project management experience, including direct ownership of scope, schedule, and budget
• Client-facing experience with a demonstrated ability to build trust and manage expectations
• Experience with account management or ongoing client engagement models
• Experience leading CRM implementations (Salesforce preferred)
• Solid understanding of the mechanics of CRMs, marketing automation, and call centers
• Proficiency with Jira, Azure DevOps, or similar project/task management tools
• Strong written and verbal communication skills, with the ability to clearly articulate status, risks, and recommendations
• Highly organized, detail-oriented, and able to manage multiple workstreams independently
• Solutions-oriented approach, maintaining a positive presence with clients and internal team
• Hands-on experience contributing to Salesforce CRM or Salesforce Marketing Cloud projects

Preferred

• Familiarity with regulated or complex delivery environments, particularly healthcare & life sciences
• Ability to contribute beyond coordination, partnering closely with technical and functional teams

Pay Range

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

Benefits

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Equal Opportunity

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.