Scrum Master

Energy Innovation Corp; Burlington (VT); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid family leave

Mentors invested in your success

Job summary

Costco is hiring a Scrum Master for Burlington, VT. The role emphasizes Active Listening and Customer Service to navigate high-volume periods and evolving scopes. You’ll own critical components end-to-end, maintain confidentiality, and help steer conversations toward decisions.

Expect a focus on resilience, accountability, and a growth mindset as you contribute to a customer-service powered strategy in a dynamic retail environment. Burlington-based with a clear promotion ladder and benefits.

Qualifications

• Active Listening judgment when textbook answers don’t fit.
• Strong working knowledge of Customer Service and Active Listening.
• Proven follow-through, measured in shipped results.
• Comfort steering conversations toward a decision.
• Calm under pressure when scope changes.
• Growth mindset with openness to feedback.

Responsibilities

• Keep Costco accounts steady when volume spikes.
• Apply general instinct to problems the playbook misses.
• Keep the Vermont engine running while rebuilding parts.
• Handle confidential information with discretion and sound judgment.
• Own one slice of Costco's general mission end to end.

Skills

Active Listening

Customer Service

Decision Making

Calm Under Pressure

Growth Mindset

Job description

The general ground is shifting, and Costco wants a Scrum Master in VT who sees Customer Service as the way through. The Burlington role is less about the $52,000 - $75,000 and more about what 1 years of Active Listening lets you own at Costco.

Key Responsibilities

• Keep a steady hand on Costco accounts when volume spikes
• Bring 1 of general instinct to problems the playbook misses
• Keep the VT engine running while you rebuild parts of it
• Handle confidential information with discretion and sound judgment
• Own one slice of Costco's general mission end to end

What You'll Bring

• Proven Active Listening judgment when the textbook answer doesn't fit
• Strong working knowledge of Customer Service and Active Listening
• Proven follow-through, measured in shipped things rather than good intentions
• Comfort steering general conversations toward a decision
• Demonstrated calm when a Burlington, VT client changes scope mid-stream
• A growth mindset and openness to constructive feedback

Everything Costco ships starts as an outcome-focused argument in a Burlington conference room about how Communication should really work. Mistakes get dissected for lessons at Costco, never weaponized in your next review.

Joining us means $52,000 - $75,000, a clear promotion ladder, paid family leave, and mentors invested in your success.

We are reviewing Resilience and Adaptability backgrounds on a daily basis for this seat.