Customer-Centric Scrum Master (VT)

Energy Innovation Corp; Burlington (VT); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid family leave

Mentors invested in your success

Job summary

Costco is hiring a Scrum Master for Burlington, VT. The role emphasizes Active Listening and Customer Service to navigate high-volume periods and evolving scopes. You’ll own critical components end-to-end, maintain confidentiality, and help steer conversations toward decisions.

Expect a focus on resilience, accountability, and a growth mindset as you contribute to a customer-service powered strategy in a dynamic retail environment. Burlington-based with a clear promotion ladder and benefits.

Qualifications

• Active Listening judgment when textbook answers don’t fit.
• Strong working knowledge of Customer Service and Active Listening.
• Proven follow-through, measured in shipped results.
• Comfort steering conversations toward a decision.
• Calm under pressure when scope changes.
• Growth mindset with openness to feedback.

Responsibilities

• Keep Costco accounts steady when volume spikes.
• Apply general instinct to problems the playbook misses.
• Keep the Vermont engine running while rebuilding parts.
• Handle confidential information with discretion and sound judgment.
• Own one slice of Costco's general mission end to end.

Skills

Active Listening

Customer Service

Decision Making

Calm Under Pressure

Growth Mindset

Job description

Costco is hiring a Scrum Master for Burlington, VT. The role emphasizes Active Listening and Customer Service to navigate high-volume periods and evolving scopes. You’ll own critical components end-to-end, maintain confidentiality, and help steer conversations toward decisions.

Expect a focus on resilience, accountability, and a growth mindset as you contribute to a customer-service powered strategy in a dynamic retail environment. Burlington-based with a clear promotion ladder and benefits.