Scottsdale Leasing Pro: Tours, Leads & Resident Experience

Knightvest Residential; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Knightvest Residential is seeking a Leasing Professional for the Scottsdale, AZ property. The role focuses on connecting prospects with the perfect home, showcasing the community, and delivering outstanding resident service.

You will lead tours, respond to inquiries, support marketing efforts, and guide applicants through the leasing process while maintaining compliant records and a show-ready environment.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, sales, or hospitality experience preferred.
• Experience with apartment leasing or property management is a plus.
• Experience with property management software; OneSite experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Customer service-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Basic knowledge of lease agreements, Fair Housing, and property management regulations, or completion of Fair Housing training within 90 days of employment.
• Ability to work weekends and occasional evenings as required.

Responsibilities

• Showcase the Community: Lead engaging in-person and virtual property tours that highlight apartment features, community amenities, and the lifestyle our communities offer.
• Convert Leads into Residents: Respond promptly to inquiries via phone, email, text, and online platforms while building relationships with prospective residents and maintaining consistent follow-up.
• Support Marketing & Leasing Traffic: Assist with property marketing initiatives including online listings, social media promotion, community events, local outreach, and in-person showings to attract prospective residents.
• Guide the Leasing Journey: Walk prospects through the application and leasing process, explain lease terms clearly, and ensure all required documentation is completed accurately.
• Deliver an Exceptional Resident Experience: Provide outstanding service to current and prospective residents by addressing questions, resolving concerns, and creating a welcoming community environment.
• Maintain Show-Ready Homes & Move-In Readiness: Ensure show homes are well maintained and confirm that move-in apartments are prepared and ready for new residents on schedule.
• Collaborate Across Property Teams: Partner with maintenance and office teams to coordinate apartment readiness, move-ins, and move-outs while supporting smooth daily operations.
• Maintain Accurate Records & Compliance: Keep leasing records organized within property management systems and ensure compliance with Fair Housing standards and all applicable housing regulations.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Time management

Detail-oriented

Fair Housing knowledge

Weekend availability

Education

High school diploma or equivalent

Tools

OneSite

Job description

Knightvest Residential is seeking a Leasing Professional for the Scottsdale, AZ property. The role focuses on connecting prospects with the perfect home, showcasing the community, and delivering outstanding resident service.

You will lead tours, respond to inquiries, support marketing efforts, and guide applicants through the leasing process while maintaining compliant records and a show-ready environment.